Yancie Hernandez
Dallas
Summary
Demonstrated ability to engage with diverse populations through previous roles in customer service and healthcare, fostering positive interactions and addressing individual needs. Experience in maintaining organized environments and adhering to safety protocols aligns with the requirements for creating safe and structured afterschool programs. Developed strong communication skills while assisting customers and patients, ensuring clarity and understanding in all exchanges. Proven capability in problem-solving and complaint resolution contributes to a supportive learning atmosphere for all ages.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Dillards Department Store
Arlington
11.2022 - 12.2024
- Assisted customers by providing product information and recommendations, enhancing their shopping experience through personalized service.
- Maintained an organized sales floor by restocking merchandise and ensuring displays were visually appealing and accessible.
- Collaborated with team members to meet sales targets, contributing to a cohesive and motivated work environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Phlebotomist
Octapharma Plasma Center
Grand Prairie
12.2019 - 10.2022
- Collected blood samples from patients, ensuring adherence to safety protocols and maintaining accurate labeling procedures.
- Collaborated with healthcare professionals to facilitate efficient patient flow and enhance overall service delivery.
- Maintained and calibrated equipment to ensure optimal functionality and compliance with health and safety regulations.
- Educated patients on the donation process, fostering a supportive environment that encouraged repeat donations.
- Assisted in managing inventory levels of supplies, ensuring timely restocking to support uninterrupted operations.
- Developed strong communication skills while interacting with diverse patient populations, fostering trust and understanding in care.
- Verified patient information prior to specimen collection.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
Education
Associate of Science - Anatomy
Cisco College
Cisco, TX 08.2019 - 03.2021
Skills
- Customer engagement
- Product recommendations
- Complaint resolution
- Safety protocol adherence
- Communication skills
- Lesson planning
- Program evaluation
- Service oriented
- Guest relations
- Problem-solving
Languages
Spanish
Limited
Timeline
Sales Associate
Dillards Department Store
11.2022 - 12.2024
Phlebotomist
Octapharma Plasma Center
12.2019 - 10.2022
Associate of Science - Anatomy
Cisco College
08.2019 - 03.2021