Yancy Amaya
Glenwood Springs,CO
Summary
Results-driven office professional with 7+ years of experience leading front desk operations in dental and hotel settings. Skilled in scheduling, insurance verification, payroll support, and customer service. Known for calm problem solving, team training, and keeping busy offices organized and efficient.
Overview
9
9
years of professional experience
Work History
Hygiene Coordinator
Verheul Family Dentistry
Carbondale, Colorado
08.2025 - Current
- Greeted patients and managed front desk flow in busy dental office.
- Managed patient recall communication through phone, email, and appointment reminders.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted patients with treatment questions and appointment preparation.
- Scheduled patient appointments and managed follow-up care.
- Confirmed appointments and followed up with patients before visits.
Office Supervisor
All Kids Dental Pediatrics and Orthodontics
Glenwood Springs, Colorado
11.2020 - 08.2025
- Supervised front office operations for pediatric dental and orthodontic patient care.
- Coordinated scheduling, confirmations, and patient flow across dental and orthodontic visits.
- Trained reception staff on office procedures and patient service standards.
- Managed insurance verification, eligibility checks, and claim follow-up tasks.
- Resolved parent concerns with clear communication and calm problem solving.
- Managed payroll processing functions for all employees in the department.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Processed invoices from vendors in a timely manner to avoid late payment penalties.
Front Desk Supervisor
Westin Hotel
Snowmass Village, Colorado
01.2018 - 04.2020
- Managed Opera system for check-ins, check-outs, and reservation changes.
- Resolved guest complaints with courteous service and prompt follow-up.
- Coordinated with housekeeping to confirm room readiness and status updates.
- Trained new front office staff on Westin service standards and procedures.
- Processed payments, cashiering duties and credit card transactions accurately.
- Created weekly schedules for front desk staff according to business needs.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
Front Desk Agent
Westin Hotel
Snowmass Village, Colorado
06.2017 - 06.2018
- Checked in and checked out guests using hotel property management system.
- Answered phone calls and routed requests to proper Westin Hotel departments.
- Inputted guest information into computer system accurately and securely.
- Maintained cleanliness of lobby area at all times.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Education
High School Diploma -
Basalt High School
Basalt, CO05-2017
Colorado Mountain College
Glenwood Springs, COSkills
- Front office operations
- Staff training and development
- Hotel industry experience
- Payroll administration
- Practice management software
- Fluent English and Spanish
Timeline
Hygiene Coordinator
Verheul Family Dentistry
08.2025 - Current
Office Supervisor
All Kids Dental Pediatrics and Orthodontics
11.2020 - 08.2025
Front Desk Supervisor
Westin Hotel
01.2018 - 04.2020
Front Desk Agent
Westin Hotel
06.2017 - 06.2018
High School Diploma -
Basalt High School
Colorado Mountain College