Yancy Avila Ramirez
West Babylon
Summary
Dynamic and compassionate professional with experience at Dominican Village Assisted Living, excelling in customer service and multitasking. Proven ability to enhance patient satisfaction through attentive care and effective communication. Skilled in vital signs monitoring and committed to maintaining HIPAA compliance, ensuring a safe and welcoming environment for all.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Dominican Village Assisted Living
07.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
CNA
Our Lady of Consolation Nursing and Rehabilitation
12.2023 - 03.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
High School Diploma -
Walter G O'connell Copiague High School
Copiague06-2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Basic life support
- Compassionate communication
- Patient transfers
- Clinical documentation
- Multitasking and organization
- Critical thinking
- Active listening
- Flexibility and adaptability
- Infection control practices
- Lifting and transferring
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Native or Bilingual
Timeline
CNA
Our Lady of Consolation Nursing and Rehabilitation
12.2023 - 03.2025
Waitress
Dominican Village Assisted Living
07.2023 - Current
High School Diploma -
Walter G O'connell Copiague High School
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