YANDERI DEJESUS NUNEZ
Bayonne,NJ
Summary
To seek and maintain a challenging position in your company utilizing my interpersonal skills, excellent time management ,problem-solving skills, customer service and clerical support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative /Staffing Specialist
Staff Management Group
03.2021 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
Call Center Representative - Remote
PERU FOOD IMPORTS
12.2019 - 02.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Walgreens
02.2018 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
William L. Dickinson High School
Jersey City, NJ06.2016
Skills
- Data Entry
- Professional Telephone Demeanor
- Clerical Support
- Problem Solving
- Critical Thinking
- Customer Service
- Billingual
- Computer Savvy
- Time Management
- Technology Proficiency
- Ability to work alone or as a team
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative /Staffing Specialist
Staff Management Group
03.2021 - 10.2023
Call Center Representative - Remote
PERU FOOD IMPORTS
12.2019 - 02.2021
Customer Service Representative
Walgreens
02.2018 - 11.2019
High School Diploma -
William L. Dickinson High School
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