Yandier Cruz
Kissimmee,FL
Summary
Results-driven leader with strong customer service expertise and a proven ability in process optimization and issue resolution. Marine Corps background supports skills in team leadership and strategic planning under pressure. Focused on enhancing operational efficiency and fostering teamwork through effective communication and commitment to safety.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Marine Corps Recruit
Marine Corps
parris island, SC
07.2022 - 08.2024
- Executed training exercises and missions, ensuring adherence to established orders and operational standards.
- Maintained equipment readiness through thorough inspections and prompt repairs, contributing to mission success.
- Collaborated with team members to accomplish mission objectives under pressure.
- Completed rigorous training and obstacle courses, showcasing commitment to physical fitness and operational preparedness.
- Adhered to safety protocols during all operational activities.
- Communicated effectively with superiors and peers to ensure operational success.
Sales Associate Manger
Ross Dress for Less
Kissimmee, Florida
07.2022 - 08.2024
- Managed team of sales representatives, providing guidance and training to elevate sales performance.
- Trained new staff on superior sales techniques and customer service standards.
- Educated new associates on sales tactics and methods for performance improvement.
- Formulated sales strategies that significantly enhanced customer engagement.
- Optimized store presentation and organization through effective team collaboration.
- Tracked stock levels and optimized product placement to enhance inventory management.
- Resolved escalated customer inquiries swiftly to maintain high customer satisfaction.
Developer/Cashier Supervisor
Disney Store
Lake Buena Vista, Florida
02.2022 - 05.2026
- Supervised cashier team, enhancing operational efficiency and delivering exceptional customer service.
- Managed cash handling processes to uphold accuracy and security standards.
- Implemented new checkout procedures, minimizing wait times and improving overall operational flow.
- Trained new cashiers on company policies and register procedures, ensuring compliance and safety.
- Educated new hires on POS systems and customer service expectations.
- Resolved customer complaints promptly to foster loyalty and satisfaction.
- Conducted regular audits of cash drawers to verify transaction precision.
- Escalated unresolved customer concerns to direct supervisor for swift resolution.
Education
Some College (No Degree) - Business
Valencia College
Orlando, FLSkills
- Safety protocols
- Equipment maintenance
- Inventory management
- Cash handling
- Team management
- Employee training
- Customer service
- Team collaboration
- Conflict resolution
- Problem solving
- Operational discipline
- Detail orientation
- Adaptability and resilience
- Stress management
- Discipline and focus
- Reliability
- Cultural awareness
Languages
English
Professional
Spanish
Professional
Timeline
Marine Corps Recruit
Marine Corps
07.2022 - 08.2024
Sales Associate Manger
Ross Dress for Less
07.2022 - 08.2024
Developer/Cashier Supervisor
Disney Store
02.2022 - 05.2026
Some College (No Degree) - Business
Valencia College