Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yandy Gonzalez

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Ability to connect with customers using service-oriented approach to understand and meet unique needs. Extended CRM knowledge and ready to meet expectations to provide not just technical support but training opportunities for newly team members for their way to success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales/Services Specialist

Progressive Auto Insurance
Phoenix, AZ
02.2024 - Current
  • Assisted customers with product selection based on individual needs.
  • Identified potential opportunities to expand existing relationships with customers.
  • Responded promptly to customer complaints or concerns in order to maintain positive relationships.
  • Attended training sessions regularly in order to stay up-to-date on company policies and procedures.
  • Assisted with meetings, quality expectations and provided help to peers

Sales/Customer Service Representative

Direct Energy
Tempe, AZ
01.2015 - 06.2018
  • Inbound-outbound calls managing a variety of customer inquiries
  • Respond to customer saves/retention calls
  • Process payment transactions and handle billing questions
  • Identify and resolve customer issue quickly and efficiently
  • Sell additional products while identifying customer needs
  • Create solutions and ensure a smooth sales process

Professional Cleaning Services

Owner-Operator
Phoenix, AZ
02.2012 - 12.2014
  • Operate residential and commercial cleaning services
  • Organize schedules to meet clients needs
  • Meet business objectives and goals
  • Maintained a professional, attentive, and friendly manner with clients

Education

Trade School Diploma - Massage Therapy

Cortiva Institute - Phoenix, AZ
Phoenix, AZ
05-2012

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05-2002

Skills

  • Fluent in English-Spanish (verbal and written)
  • Multi-channel sales/services
  • Ability to multi task and prioritize
  • Leadership skills
  • Facilitation skills
  • Knowledgeable in various systems and business strategies

Certification

  • Licensing in all states (personal auto/special lines)

Timeline

Sales/Services Specialist

Progressive Auto Insurance
02.2024 - Current

Sales/Customer Service Representative

Direct Energy
01.2015 - 06.2018

Professional Cleaning Services

Owner-Operator
02.2012 - 12.2014

Trade School Diploma - Massage Therapy

Cortiva Institute - Phoenix, AZ

High School Diploma -

Carl Hayden High School

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