Yaneiris Santos
New York,NY
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
3
3
years of professional experience
Work History
Concierge/Hostes
Sapphire New York
New York, NY
09.2021 - Current
- Ensuring clients feel valued from the moment they arrive until their departure. Offering guests a friendly greeting, remembering their names and sincere thank you when leaving.
- Working closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Directing 20+ calls daily offering appropriate reservation options based on expected attendees when coordinating events
- Maintaining seven rooms up to date with guest name and count while using patron scan
- Operating POS cash register, handling 180+ transactions on average
- Trained 3 new hires to perform effectively in a high paced environment
- Explaining security policies and procedures to guests to promote safety.
- Solving issues quickly and effectively through dynamic communication skills.
Assistant Project Manager
Child Center Of New York
New York, NY
11.2021 - 03.2022
- Created a safe and pleasant environment for the canvassers to work in
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory of thousands of masks, COVID test kits, toys, gloves, and pamphlets
- Reporting daily data base through outlook and excell
- Maintained cleanliness and organization of the canvassers workspace, working closely with employees to systemize tasks.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Field Canvasser
Test And Trace
New York, NY
03.2021 - 09.2021
- Interacted with and educated 300 pedestrians on average daily across all 5 boroughs about the COVID-19 vaccine
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Scheduled 30+ vaccine appointments on average using apple devices
- Counseling and informing the public on government assistance
- Distributed 1000+ pamphlets and 600 masks per day
Network Marketer
IM ACADEMY
New York, NY
06.2020 - 03.2021
- Created advertisements with impactful messages to stimulate engagement and reach target audiences on social media
- Provided excellent customer service from when prospects joined the programmed to when they decided to part
- Recruited and developed a team of 30 individuals on how to become financially literate in the crypto currency space
- Generated over $10,000 in revenue
- Motivated and counseled clients on day to day emotional and mental challenges
- Maintained clients subscription packages
Host
Mexican Antojitos
New York, NY
01.2020 - 03.2020
- Greeted customers warmly and provided an accurate wait time
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
New York City College of Technology of The City University of New York
Brooklyn, NY04.2025
Skills
- Guest greeting and seating
- Seven rooms, patron scan, outlook, microsoft excell, open table, 7 shifts and microsoft
- Detail orientated
- Multi-Line Telephone Systems
- Flexible schedule including day shifts, night shifts, and weekends
- Celebrity Guest Support
Languages
Spanish
Native or Bilingual
Timeline
Assistant Project Manager
Child Center Of New York
11.2021 - 03.2022
Concierge/Hostes
Sapphire New York
09.2021 - Current
Field Canvasser
Test And Trace
03.2021 - 09.2021
Network Marketer
IM ACADEMY
06.2020 - 03.2021
Host
Mexican Antojitos
01.2020 - 03.2020
High School Diploma -
New York City College of Technology of The City University of New York
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