Yaneiry Arroyo
Tampa
Summary
Dynamic General Manager with a proven track record in operations management, strategic planning, and team leadership. Successfully championed continuous improvement initiatives, driving efficiency and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
General Manager
ESA Management
Tampa, FL
01.2023 - Current
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
ESA Management
Boca Raton, FL
09.2020 - 01.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
ESA Management
West Palm Beach, FL
11.2016 - 09.2020
- Oversaw daily operations, ensuring adherence to company policies and efficiency standards.
- Developed and implemented strategic plans to enhance operational performance and profitability.
- Led cross-functional teams in executing initiatives that improved customer satisfaction and retention.
- Streamlined processes through data analysis, resulting in reduced operational costs and increased productivity.
- Managed budgeting and forecasting activities to align resources with organizational goals.
- Fostered a culture of continuous improvement by mentoring staff on best practices and performance metrics.
- Evaluated market trends to identify growth opportunities, driving innovation within service offerings.
- Established key performance indicators (KPIs) to measure success and guide decision-making processes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
ESA Management
Pompano Beach, FL
04.2013 - 11.2016
- Assisted in developing operational strategies to enhance team productivity and efficiency.
- Coordinated daily activities to ensure smooth operations and adherence to company policies.
- Trained new staff on procedures, tools, and customer service protocols for seamless integration.
- Streamlined communication between departments to improve collaboration and workflow efficiency.
- Analyzed operational data to identify areas for process improvement and cost reduction initiatives.
- Led project teams in executing strategic initiatives aligned with organizational goals and objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
Associate of Science - Nurse
Keiser University
Fort Lauderdale, FL04-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Inventory control
- Customer relationship management
- P&L management
- Labor cost controls
- Customer retention
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Project management
- Purchasing
- Expense control
- Project planning
- Cost analysis and savings
- Business administration
- Cost reductions
- Budget administration
- Bilingual
- Change implementation
Languages
Spanish
Native or Bilingual
Timeline
General Manager
ESA Management
01.2023 - Current
General Manager
ESA Management
09.2020 - 01.2023
General Manager
ESA Management
11.2016 - 09.2020
Assistant Manager
ESA Management
04.2013 - 11.2016
Associate of Science - Nurse
Keiser University