Yaneiry Urena Paez
Hazleton,PA
Summary
Customer Returns Processor with experience working in warehouse distribution centers for retailers. Skilled in inventory tracking systems. Prioritizes organization, detailed documentation and process efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Returns Processor
American Eagle Outfitters, Inc
08.2015 - 09.2023
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Increased productivity through streamlined processes and system efficiency.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Documented returned product details in inventory tracking system.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
- Provided documentation and calculations to support inventory distribution decisions.
- Strengthened relationships with vendors by effectively communicating product quality issues identified through the returns process.
- Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
Package Handler
PRESTO PRODUCTS COMPANY
06.2014 - 10.2014
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and fast-paced environment.
- Aided in maintaining warehouse cleanliness, ensuring organized workspace conducive to efficient operations.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Education
No Degree - CERTIFIED CLINICAL MEDICAL ASSISTANT
Johnson College
Hazleton, PA04.2023
High School Diploma -
Hazleton Area High School
Hazle Township, PA06.2014
Skills
- Workplace Safety
- Shipping and receiving
- Efficient organization
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- English and Spanish Fluency
- Order documentation
Certification
- Certified Clinical Medical Assistant
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Returns Processor
American Eagle Outfitters, Inc
08.2015 - 09.2023
Package Handler
PRESTO PRODUCTS COMPANY
06.2014 - 10.2014
No Degree - CERTIFIED CLINICAL MEDICAL ASSISTANT
Johnson College
High School Diploma -
Hazleton Area High School
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