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Excell, Word, Outlook, PowerPoint, ect.

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Associate Principal Engineer

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Dynamic professional with proven expertise in shipping coordination and adaptability, honed at Boeing Distribution Services Inc. Excelled in optimizing shipping methods and fostering teamwork, achieving seamless operational efficiency. Demonstrates professionalism and problem-solving skills, ensuring customer satisfaction and process improvement.

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Professional Sales Executive over 10 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.

 Dynamic and customer-focused, adept at enhancing guest experiences through interactive communication and problem-solving. Is able to adapt to new learning environments. Proven ability in cash handling and suggestive selling, consistently maintaining a clean and organized environment while fostering strong relationships with regular patrons. 

Compassion-driven professional with a strong background in strategic planning, operations, and relationship management. Consistently recognized for improving processes, strengthening team performance, and building trust across diverse groups. Adept at communicating with empathy, navigating sensitive conversations, and guiding individuals through complex decisions. Highly organized and persistent, with a proven ability to develop partnerships, streamline workflows, and drive sustainable growth. A collaborative leader with a relentless work ethic and a passion for connecting people with the resources they need most.

Accomplished Fire Prevention Captain at The Boeing Company, adept in strategic planning and fire risk assessment. Spearheaded a team to enforce fire codes across nine million square feet, enhancing safety compliance. Charismatic leader with a knack for fostering partnerships, ensuring project adherence to life safety codes. Proven expertise in fire protection systems and effective communication.
Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.

Dedicated and organised Customer Success Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive, resourceful and effective team builder versed in sales, management and process improvement.

 Results-oriented Operations Manager with expertise in operational efficiency management, budget development, and team leadership. Proven track record of implementing cost-saving initiatives and enhancing customer engagement. 

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Knowledgeable operations manager with over ten years of experience in resolving customer inquiries and serving as a dependable first point of contact. Expertise in thriving within remote, part-time environments while consistently meeting service standards and providing exceptional support to a team of over 50 remote staff members. Proven ability to deliver high-quality remote customer service across multiple channels, including chat, email, phone, and digital platforms.

Yanela Antepara

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Operations Manager

Operations Lead

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High School Diploma -

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Operations Manager

Operations Lead

High School Diploma -

Excell, Word, Outlook, PowerPoint, ect.

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