Yaneli Garcia
Houston,TX
Summary
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Lead Bartender
La Mex
08.2024 - Current
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Server
Naam Khao Thai Kitchen & Bar
06.2022 - 10.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Catering to high-value corporate customers in the energy corridor during special events, nights and weekends.
- Consistently achieved $1,000+ in sales per shift, averaging $65 per guest by upselling premium options and providing outstanding customer service.
- Developed new signature cocktails, featured cocktails, supporting new and emerging liquor brands and boosting profits by 5%. Advanced menu knowledge and food pairing.
Nursing Assistant – Externship
PARK MANOR CYFAIR
12.2019 - 12.2019
- Provide high-quality patient care as an in-demand per-diem nursing assistant within surgical, acute-care, rehabilitation, home healthcare and nursing-home settings
- Take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Supported needs of 20+ residents under long-term care.
Bartender/Server
The Houston Improv
09.2018 - Current
- Served 50+ guests nightly, mastering multitasking, customer service, problem-solving, and boosting profits by upselling high-margin items.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Developed relationships with visiting celebrity comedians, ensuring a great experience.
- Established creative bar menus and cocktails based on emerging trends while also boosting my PPA and the bar revenue.
Education
Nursing Assistant Certificate -
Pima Medical Institute
Houston, TX12.2019
High School Diploma -
Sharpstown High School
Houston, TX06.2018
Skills
- Sales Training
- Customer Service
- Knowledge of Wine and Spirits
- Mixology
- Multitasking and Organization
- Positive Attitude
- Guest Relations
- Strong Communication Skills
- Time Management Efficiency
- Fluent Bilingualism
- TABC Certified
Languages
Spanish
English
Hobbies
* Volleyball
* Yoga
* Hiking
* Artwork
*Reading
*Eating, Im a big foodie
* Competitive Sports
*Training my dogs
Timeline
Lead Bartender
La Mex
08.2024 - Current
Bartender/Server
Naam Khao Thai Kitchen & Bar
06.2022 - 10.2023
Nursing Assistant – Externship
PARK MANOR CYFAIR
12.2019 - 12.2019
Bartender/Server
The Houston Improv
09.2018 - Current
Nursing Assistant Certificate -
Pima Medical Institute
High School Diploma -
Sharpstown High School
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