Yaneli Martin
Tampa
Summary
Dedicated sales associate with proven ability to deliver exceptional customer service and foster loyalty. Expertise in cash handling, problem-solving, and teamwork drives positive customer experiences.
Overview
6
6
years of professional experience
Work History
Sales Associate
Aerie By American Eagle
03.2024 - Current
- Delivered high-level customer service in a fast-paced retail environment, assisting 50+ customers per shift.
- Built rapport quickly with customers to assess needs and provide personalized product recommendations.
- Handled cash, credit, and mobile transactions accurately while maintaining attention to detail.
- Resolved customer concerns and returns professionally, ensuring satisfaction and brand loyalty.
- Maintained organized, safe, and visually appealing sales floor and stockroom areas.
- Collaborated with team members to meet daily sales goals and operational standards.
- Promoted membership programs and store initiatives to drive customer retention.
- 2 years of consistent performance in a customer-facing role with strong attendance and reliability.
- Regularly met or exceeded individual sales and customer engagement targets.
- Recognized by leadership for professionalism, teamwork, and positive attitude.
- Trusted to assist with onboarding and training new team members.
Sales Associate
Forever 21
01.2023 - 03.2024
- Provided exceptional customer service in a high-traffic retail environment, assisting customers with product selection, sizing, and styling recommendations.
- Addressed customer concerns, returns, and exchanges efficiently while maintaining a positive and professional attitude.
- Operated POS system accurately, handling cash, credit, and mobile payments.
- Maintained organized and clean sales floor to ensure a safe and welcoming shopping experience.
- Assisted with inventory management, restocking, and visual merchandising updates.
- Collaborated with team members to meet daily sales goals and maintain store performance standards.
- Promoted store credit programs and loyalty initiatives to increase customer engagement.
- Consistently met or exceeded individual sales and customer service performance goals.
- Recognized by management for strong communication skills and ability to resolve customer concerns effectively.
- Trusted to handle high-volume shifts, including weekends and holiday peak seasons.
- Contributed to maintaining a positive team environment and strong customer satisfaction ratings.
- Assisted in training new team members on customer service standards and POS procedures.
Lead Retail Sales Associate
TJX Companies
11.2019 - 12.2020
- Delivered high-quality customer service in a fast-paced retail environment, assisting customers with purchases, returns, and product inquiries.
- Processed transactions accurately using POS systems, handling cash, credit, gift cards, and refunds.
- Resolved customer concerns calmly and professionally, ensuring positive outcomes and repeat business.
- Maintained front-end organization to ensure efficient checkout flow and minimize wait times.
- Supported loss prevention procedures by monitoring transactions and following company policies.
- Assisted with merchandising, restocking, and maintaining a clean, safe shopping environment.
- Collaborated with team members and management to meet daily sales and customer satisfaction goals.
- Recognized for strong communication skills and ability to de-escalate customer concerns effectively.
- Consistently maintained accuracy in cash handling and register balancing.
- Trusted to handle high-volume shifts, including weekends and peak seasonal periods.
- Contributed to positive customer feedback through attentive and solution-focused service.
- Demonstrated reliability through consistent attendance and flexibility with scheduling.
Education
High School Diploma -
Thomas Jefferson High School
Skills
- Bi-lingual
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Cash handling
- Customer service
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Aerie By American Eagle
03.2024 - Current
Sales Associate
Forever 21
01.2023 - 03.2024
Lead Retail Sales Associate
TJX Companies
11.2019 - 12.2020
High School Diploma -
Thomas Jefferson High School