Wilving Guzman Miqui
Retail - Sales Associate
Yonkers,NY
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Ambitious Outside Sales Representative developing plans to meet professionals' needs. Well-versed in building valued discussion around needs and opportunities to increase sales. Strategic and efficient with drive for applying sales techniques that support corporate mission.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Associate
AutoZone
Yonkers, NY
01.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provided warranty information to customers purchasing covered items and services.
- Assisted customers by answering questions and fulfilling requests.
- Kept shelves stocked with popular items by tracking trends and requesting new orders.
Customer Service Associate
Kohl's
Yonkers, NY
11.2020 - 01.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Education
High School Diploma -
Roosevelt High School
Yonkers, NY 09.2016 - 06.2020
No Degree - Health And Physical Education
Westchester Community College
Valhalla, NY 09.2020 - Current
Skills
Cash register operation
Stocking and replenishing
Sales trends
Product and service sales
Sales training
Excellent people skills
Exceptional customer service
Bi-lingual
Cash Handling
Multitasking Abilities
Teamwork and Collaboration
Excellent Communication
Organization and Time Management
Timeline
Sales Associate
AutoZone
01.2021 - Current
Customer Service Associate
Kohl's
11.2020 - 01.2021
No Degree - Health And Physical Education
Westchester Community College
09.2020 - Current
High School Diploma -
Roosevelt High School
09.2016 - 06.2020