Yanelis Munoz
Miami,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Fresco y Más
Miami, USA
01.2020 - Current
- Managed daily customer service operations to enhance team productivity and efficiency.
- Developed training programs for staff to improve service quality and performance.
- Resolved escalated customer issues to ensure satisfaction and retention.
- Collaborated with sales teams to align service goals with business objectives.
- Analyzed customer feedback to identify areas for process improvement and training needs.
- Directed team meetings to communicate updates, address concerns, and share best practices.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Dental Assistant
Dr Raúl G Molina
Miami, USA
11.2019 - 08.2020
- Assisted in patient procedures, ensuring comfort and safety during treatments.
- Prepared exam rooms and sterilized instruments following strict hygiene protocols.
- Recorded patient information and updated dental charts accurately and efficiently.
- Educated patients on post-treatment care and proper oral hygiene techniques.
- Collaborated with dentists to develop treatment plans tailored to patient needs.
Skills
- Customer relationship management
- Conflict resolution
- Team management
- Performance analysis
- Customer engagement
- Effective communication
- Problem solving
- Positive and constructive feedback
- Customer focused
Education
Registered Behavioral Technician
Miami Dade College ESOL Program
Bachelor degree in Somatology Care
Certified CPR /AED / First Aid.
APD Courses, Health and Safety, HIPAA Training, Civil Rights and Security Awareness
Crisis management training
Timeline
Customer Service Manager
Fresco y Más
01.2020 - Current
Dental Assistant
Dr Raúl G Molina
11.2019 - 08.2020