Yanelle Mucciante
Pelham,Alabama
Summary
Detail-oriented with experience supporting clients through complex, high-volume matters. Skilled in coordinating services, managing documentation, and communicating effectively with multiple open cases. Known for providing consistent client support, maintaining organized case files, and assisting teams by tracking progress and identifying issues early. Brings strong organizational, communication, and problem-solving skills in fast-paced professional environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Alexander Shunnarah Personal Injury Attorneys
Birmingham, AL
08.2025 - Current
- Coordinated care plans, ensuring alignment with client needs and available resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Conduct initial client interviews to gather accident details, injury information, and treatment history
- Explain the legal process, benefits, and timelines in clear, client-friendly terms
- Request, collect, and organize medical records, diagnostic reports, and billing statements
- Summarize medical records for attorney review
- Track medical liens and outstanding balances
- Assist clients with no-fault benefits, medical payments (MedPay), PIP, or accident benefits claims
- Communicate with insurance adjusters regarding treatment status and authorization
- Flag issues that may affect case value (gaps in treatment, pre-existing conditions, compliance concerns)
- Ensure confidentiality and compliance with privacy laws (e.g., HIPAA)
- Coordinate with paralegals, attorneys, and external vendors
- Maintain detailed case notes in the firm’s case management system
Day Clinic Coordinator
Community of Hope Health Clinic
1970 Chandalar Office Park Circle Pelham, AL 35124
02.2023 - 04.2025
- Serve as an interpreter for patients and healthcare providers to ensure effective communication
- Refer patients to external medical care as needed to facilitate comprehensive treatment
- Assist patients in completing applications for Patient Assistance Programs (PAP) for medications, hospital charity care, financial assistance, disability benefits, food stamps, etc.
- Provide patients with clear information on available resources, application processes, and points of contact for medical-related inquiries
- Call in prescriptions to pharmacies on behalf of patients to ensure timely access to medications
- Maintained the schedule for all clinics (including those of providers and volunteers) involved in patient care, including prenatal, dermatology, physical therapy, optometry, and primary care
- Coordinate appointments for patients requiring outside specialty care, such as cardiology or dermatology, enhancing care continuity
- Ensure clinic and exam rooms are clean, organized, and stocked with necessary supplies for both providers and patients
- Act as a liaison between patients and providers to facilitate smooth communication and address any emerging needs
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Customer Service Associate
Lowe’s Home Improvement
Miami, USA
03.2017 - 12.2020
- Company Overview: Hardware store, committed to offer quality products at the lowest prices with exceptional customer service
- Assist customers with tools, gardening, and home improvement needs
- Maintain inventory for the Tools / Hardware Department
- Respond to clientele inquiries via telephone encounters as well as in store guests
- Sustain the assigned work area clean and organized
- Follow and enforce safety protocols established for departments accordingly
- Hardware store, committed to offer quality products at the lowest prices with exceptional customer service
International Fulfillment (Parcel)
Lowe’s Home Improvement
Miami, USA
03.2017 - 12.2020
- Company Overview: Hardware store, committed to offer quality products at the lowest prices with exceptional customer service
- Executed online orders for customers with specific requirements
- Fulfilled over 100 orders every day before the given deadline
- Process Parcel Orders; include printing online orders, gathering multiple products throughout the store, printing and attaching shipping labels to the corresponding products, and packing
- Able to handle and pack orders of up to 50 pounds in weight
- Solved any Parcel Order complaints/complications that arise quickly and swiftly
- Maintained a clean work environment and restocked low supplies when needed
- Hardware store, committed to offer quality products at the lowest prices with exceptional customer service
Cashier / Support (Waiter)
Pei Wei
Miami, USA
06.2016 - 09.2016
- Company Overview: An Asian Eatery that serves authentic, Asian-inspired dishes without compromising freshness for speed of service
- Handled over $300 in register
- Distributed alcohol
- Accurately took phone orders as well as walk in orders
- Ensured orders were processed quickly and correctly according to customers’ special requests
- Supported other duties as needed, such as greeting guests; seating customers; and serving
- Thorough knowledge of menu offerings
- Became proficient in identifying various dishes by look and smell
- Successfully worked multiple tables in a fast-paced environment, while remaining professional and courteous
- An Asian Eatery that serves authentic, Asian-inspired dishes without compromising freshness for speed of service
Volunteer: Conservation Teen Scientist Program
Zoo Miami
Miami, USA
01.2011 - 12.2014
- Company Overview: The largest and oldest zoological garden in Florida
- Speak to the public about the specific animal in the exhibit
- Handled real and replicas of animal artifacts like bones, furs, and teeth
- Guided the public to their preferred locations
- Quickly acquired knowledge on multiple animals and Zoo grounds
- Interfaced with different mammals and reptiles for audience demonstrations
- Greeted the public and addressed their concerns
- The largest and oldest zoological garden in Florida
Education
CMA course - Certified Clinic Medical Assistant
Jefferson State Community College
Pelham, AL12-2024
High School Diploma -
TERRA Environmental Research Institute
Miami, FL01.2014
Skills
- Structured Arrangement
- Rapid Skill Acquisition
- Collaborative Team Member
- Proficient in Simultaneous Task Management
- Skilled in Customer Engagement
- Experience in HIPAA Standards
- Case documentation
- Problem-solving
- Organization and multitasking
- Documentation and reporting
Certification
- CPR certified 08/2024
- CMA Certified, 02/2025
- Mental Health First Aid, 03/2024
- Public Notary 03/2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Alexander Shunnarah Personal Injury Attorneys
08.2025 - Current
Day Clinic Coordinator
Community of Hope Health Clinic
02.2023 - 04.2025
Customer Service Associate
Lowe’s Home Improvement
03.2017 - 12.2020
International Fulfillment (Parcel)
Lowe’s Home Improvement
03.2017 - 12.2020
Cashier / Support (Waiter)
Pei Wei
06.2016 - 09.2016
Volunteer: Conservation Teen Scientist Program
Zoo Miami
01.2011 - 12.2014
High School Diploma -
TERRA Environmental Research Institute
CMA course - Certified Clinic Medical Assistant
Jefferson State Community College