Yanelly Pion Herrera
Fitchburg,MA
Summary
Friendly and engaging with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service
Home Depot
Leominster, Massachusetts
02.2025 - Current
- Resolved customer service issues to ensure customer satisfaction.
- Identified customer needs and provided excellent customer service.
- Provided customer service regarding billing inquiries.
- Greeted customers, provided customer service and answered inquiries.
Apperal Associate
Walmart
Leominster, Massachusetts
10.2023 - 02.2025
- Guided customers in selecting suitable apparel items and sizes, enhancing their shopping experience.
- Regularly organized and restocked merchandise on sales floor to maintain optimal product availability.
- Maintained cleanliness and organization in clothing display areas.
- Sorted, folded, and organized merchandise on sales floor to improve customer access and visibility.
Education
Bachelor - Criminal Justice
Fisher College
Boston, MA 09.2022 - 07.2026
Skills
- Customer service
- Communication skills
- Conflict resolution
- Problem solving
- Critical thinking
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service
Home Depot
02.2025 - Current
Apperal Associate
Walmart
10.2023 - 02.2025
Bachelor - Criminal Justice
Fisher College
09.2022 - 07.2026