Yanelly Romero
Bloomington,IL
Summary
To obtain a position leading to greater challenges and opportunities where my career development and professional growth will be utilized toward my entrepreneurial skills. Dynamic Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Dermatology & Mohs Surgery Institute
10.2021 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Front Desk Clerk
Double Tree Hotel By Hilton
10.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Medical Call Center Specialist
Dermatology & Mohs Surgery Institute
06.2018 - 10.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments.
Front Desk Receptionist
Dermatology & Mohs Surgery Institute
10.2016 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
General Studies
Midwood High School
Criminal Justice
Interboro Institute
05.2005
Skills
- Microsoft Office, Microsoft excel, PowerPoint
- Data Integrity
- Generate Reports
- Patient Data Management Systems
- Pre-Authorizations
- Patient Scheduling
- Referral Tracking
- Referral Verification
- Insurance Verification
- Medical Information Collection
- Specialist Referrals
Timeline
Referral Coordinator
Dermatology & Mohs Surgery Institute
10.2021 - Current
Front Desk Clerk
Double Tree Hotel By Hilton
10.2021 - Current
Medical Call Center Specialist
Dermatology & Mohs Surgery Institute
06.2018 - 10.2021
Front Desk Receptionist
Dermatology & Mohs Surgery Institute
10.2016 - 06.2018
General Studies
Midwood High School
Criminal Justice
Interboro Institute
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