Leysam Diaz
Miami,FL
Summary
. A highly motivated, confident customer service representative with exceptional multi-tasking and organizational skills. Having extensive experience of identifying the needs of customers. Possessing a significant record of achievement in customer service and able to quickly understand the mission, vision and values of an organization. Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my personal and professional development.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Leon Medical Centers
Miami, FL
12.2022 - 05.2025
- Schedule specialist appointments, diagnostic tests, Surgeries and procedures for patients.
- Communicating with patients about their referrals, including scheduling appointments, providing instructions, and answering questions.
- Confirming appointments and providing reminders to patients.
- Addressing patient concerns and questions related to referrals.
- Answering phone calls and responding to inquiries from patients, providers, and insurance companies.
- Maintaining a well-organized and efficient workflow.
- Program and coordinate from the beginning the whole process for patients who need dialysis treatment with admissions department until the last step to coordinate program and schedule all the dialysis treatment
- Coordinate and program diagnostic appointments with hospitals and diagnostic centers
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Strong Ability Working with Epic System
Passenger Service Agent Miami International Airpor
Swissport USA
FL
12.2017 - 04.2021
- Collected baggage charges and accepted baggage for check-in.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Carried and operated radio or pager to communicate with airport personnel.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Greeted passengers and provided boarding instructions.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
Wait Staff Member
Sodexo Magic Miami International Airport
Miami, FL
02.2017 - 12.2017
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Cleared table and bussed dishes to allow for quick setups.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Cashier
Global Miami International Airport
Miami, FL
04.2016 - 01.2017
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer questions and provided store information.
Sales Representative
Ec Capri Furniture
Miami, FL
10.2015 - 04.2016
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Handled credit cards and cash to accurately process payments at point of sale.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Leveraged social media channels and other online platforms to connect prospective buyers with products and services.
- Used technology resources to assist customers in locating and selecting items.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Answered requests and concerns with friendly and knowledgeable service.
- Educated customers on product features and technical details to highlight benefits.
Customer Sales Representative
America Cell USA INC
Miami, FL
07.2014 - 09.2015
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Gave customers quotes based on potential sales.
- Negotiated prices and sales contracts.
- Forecasted product requirements and organized merchandise to meet expected location demands.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Operated cash register and barcode scanner to process customer sales.
- Supervised customer orders and delivered regular status updates.
- Explained company offerings to promote products and services to clients.
- Monitored and evaluated customer sales activity and made strategy, process and product adjustments to elevate sales volume and maximize customer satisfaction.
- Opened new accounts and pursued sales by sharing price, credit terms, sales contracts, rewards and installation schedules.
- Demonstrated product options and explained use and features to customers.
Cashier
Taco Bell
Miami, FL
12.2013 - 07.2014
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
ITTEC - Computer And Information Sciences
Mártires De Chile
La Habana Cuba07.2007
Skills
- Check-in procedures
- Flight logs proofing
- Issuing tickets
- Departures management
- Passenger assistance
- Boarding support
- Checking in passengers
- Baggage handling abilities
- Investigating problems
- Motivating employees
- Pre-boarding checking
- Cash management
- Telephone reception
- Computer Skills
- Microsoft Word Office, Microsoft Publisher, Microsoft Excel, Microsoft Access, Microsoft PowerPoint
- Sales
- Bilingual, fast learner, very organized Leadership
Timeline
Referral Coordinator
Leon Medical Centers
12.2022 - 05.2025
Passenger Service Agent Miami International Airpor
Swissport USA
12.2017 - 04.2021
Wait Staff Member
Sodexo Magic Miami International Airport
02.2017 - 12.2017
Cashier
Global Miami International Airport
04.2016 - 01.2017
Sales Representative
Ec Capri Furniture
10.2015 - 04.2016
Customer Sales Representative
America Cell USA INC
07.2014 - 09.2015
Cashier
Taco Bell
12.2013 - 07.2014
ITTEC - Computer And Information Sciences
Mártires De Chile