Felecia Shanks
Jonesboro,Georgia
Summary
Dynamic and detail-oriented professional with extensive experience as a Referral Coordinator at Piedmont Atlanta Urology. Proven track record in achieving a 98% referral completion rate while excelling in appointment coordination and effective communication. Skilled in insurance authorization and fostering strong relationships with providers and patients to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Piedmont Atlanta Urology
Atlanta, USA
01.2019 - Current
- Managed patient check-in and check-out processes.
- Coordinated appointments for nine providers traveling to various locations.
- Performed systematic checks to validate insurance details.
- Secured referrals from Primary Care Physicians.
- Facilitated approval and adherence to protocol requirements for procedures.
- Handled outstanding balance collections.
- Generated and processed veteran administration referrals
- Managed daily work queues for efficient patient access across four locations.
- Served as liaison for Epic referral workflows.
- Advised staff on appropriate protocols when making a referral.
- Developed productive working relationships with numerous insurance company representatives.
- Consistently maintained referral completion metrics at an impressive 98% within a span of 72 hours.
Business Manager
Sovereign Rehabilitation of Georgia
, USA
12.2017 - 12.2018
- Managed appointment calendars to optimize time usage.
- Oversaw seamless coordination of daily check-in and check-out operations.
- Ensured timely receipt of all patient copays.
- Streamlined payroll processes to ensure timely and accurate compensation.
- Managed comprehensive patient information systems.
- Validated details for coverage accuracy.
- Generated comprehensive monthly end-of-period projection reports.
- Coordinated personnel assignments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Medical Assistant
Georgia Medical Institute
Atlanta, GA05-1992
High School Diploma -
Avondale High School
Atlanta, GA06.1990
Skills
- Detail-oriented data management
- Appointment coordination
- Call center operations
- Coverage confirmation expertise
- Facilitate check-in and check-out procedures
- Precertification acquisition
- Insurance authorization expertise
- Payroll processing expertise
- Patient liaison
- Managed epic workflow efficiency
- Referral management
- Customer service
- Effective communication
- Operational efficiency
- Time management abilities
- Physician authorizations
- Medical terminology knowledge
- Records management
- Task prioritization
- Self motivation
Activities
Spending time with family and close friends
Timeline
Referral Coordinator
Piedmont Atlanta Urology
01.2019 - Current
Business Manager
Sovereign Rehabilitation of Georgia
12.2017 - 12.2018
Some College (No Degree) - Medical Assistant
Georgia Medical Institute
High School Diploma -
Avondale High School
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