Tonya Kirby-Fowler
Mason,USA
Summary
Personable Medical Assistant bringing 21 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Michigan State University Family Medicine
East Lansing, MI
02.2025 - Current
- Facilitated patient referrals among providers, ensuring prompt and precise processing of requests.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Enhanced patient satisfaction by ensuring timely communication between medical providers and patients.
- Coordinated patient referrals between providers, ensuring timely and accurate processing of requests.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Medical Assistant
Michigan State University - Family Medicine
East Lansing, MI
04.2005 - Current
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Education
Some College (No Degree) - NURSING
Lansing Community College
Lansing, MI01-2012
MEDICAL ASSISTANT - undefined
Ross Medical Education Center
LANSING, MI01-2004
Skills
- Understands Medical Procedures
- HIPAA Compliance
- Inventory and Supply Management
- Wound Care and Irrigation
- Proper Sterilization Techniques
- Venipuncture and Phlebotomy
- Charting Expertise
- Clear Communication
- Decision Making
- Patient Relations
- Critical Thinking
- Multi-line Telephone System Operation
- Appointment Scheduling
- Procedure Assistance
- Diagnostic Testing
- Updating Medical Records
- Treatment Room Preparation
- Examination Preparation
- Cleaning and Organizing
- Multitasking and Prioritization
- Supply Management
- Time Management
- Check-In and Check-Out Procedures
- Blood and Tissue Collection
- Wound Care
- Problem Anticipation and Resolution
- Cleaning and Sanitizing
- Operating EKG Equipment
- Routine Laboratory Testing
- Pharmacy Relations
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
Certification
Certified Medical Assistant (CMA)
Timeline
Referral Coordinator
Michigan State University Family Medicine
02.2025 - Current
Medical Assistant
Michigan State University - Family Medicine
04.2005 - Current
MEDICAL ASSISTANT - undefined
Ross Medical Education Center
Some College (No Degree) - NURSING
Lansing Community College