Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yanely Gamez

Arcadia,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Office Manager

V&S Harvesting Inc
11.2021 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Streamlined payroll processes by implementing efficient software and automation tools.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Developed comprehensive training materials for new hires in the payroll department, facilitating a smooth onboarding process.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Esthetician

Premier Wax Sender & Facial Bar
08.2023 - 02.2024
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
  • Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
  • Assisted front desk staff with booking appointments and managing schedules, ensuring seamless operations in the salon.

Receptionist Manager

Arcadia Chiropractic Center
02.2021 - 09.2022
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
  • Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
  • Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
  • Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
  • Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.

Education

No Degree - Master Aesthetician

Florida Academy
Fort Myers, FL
06.2023

High School Diploma -

Despot County High School
Arcadia, FL
05.2020

Skills

  • Office Managements
  • Inventory Control
  • Billing
  • Data Entry
  • Operations Management
  • Customer Service
  • Financial Accounting
  • Scheduling Coordination
  • Excellent Multi-Tasking Ability
  • Credit and Collections
  • Social Media Marketing
  • Proficient in Eyebrow and Lash Tinting
  • Spa Retail Sales
  • Waxing and Laser Hair Removal
  • Client Needs Assessment
  • Skin Rejuvenation
  • Chemical Facial Peels
  • Advanced Facials Specialist
  • Scheduling

Languages

Spanish
Full Professional

Timeline

Esthetician

Premier Wax Sender & Facial Bar
08.2023 - 02.2024

Office Manager

V&S Harvesting Inc
11.2021 - Current

Receptionist Manager

Arcadia Chiropractic Center
02.2021 - 09.2022

No Degree - Master Aesthetician

Florida Academy

High School Diploma -

Despot County High School

Similar Profiles

CREATE PROFILE
Yanely Gamez