Yanelys Gonzalez
Las Vegas,NV
Summary
At Westgate Resorts, I excelled as a Parlor Worker, enhancing team productivity and customer satisfaction through top-notch communication and problem-solving skills. Mastering equipment operation and maintenance, I significantly contributed to a safe, efficient workplace. My adaptability and dedication to quality service fostered lasting client relationships and consistently exceeded performance goals.
Overview
11
11
years of professional experience
Work History
Parlor Worker
Westgate Resorts
10.2013 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachiller - Pre- University
Martires Del 12 De Septiembre
Habana, Cuba07.2004
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Heavy lifting
- Customer relations
- Equipment maintenance
- Equipment operation
- Creativity and innovation
- Work site maintenance
- Verbal and written communication
- FLUENT IN LANGUAGE
- Willingness to learn
- Positive attitude
- Following instructions
- Collaboration and teamwork
- Workplace safety
- Clear communication
- Adaptability and flexibility
- Money handling
- Cash handling
- Flexible schedule
- Organizing work stations
- Safety
- Complaint resolution
- Equipment inspection
- Lift number pounds
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Parlor Worker
Westgate Resorts
10.2013 - Current
Bachiller - Pre- University
Martires Del 12 De Septiembre
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