Sindy Sifontes
Summary
Detail-oriented and customer-focused professional with experience as a receptionist at a leading car rental company and as an administrative assistant in a dynamic office environment. Demonstrated ability to efficiently manage front-desk operations, ensuring exceptional customer service and a smooth workflow. Skilled in multitasking and effectively handling diverse administrative tasks, including scheduling, correspondence, data management, invoice processing, and payment management. Proficient in utilizing office software and technology to enhance productivity, streamline operations, and ensure accurate financial record-keeping. Recognized for excellent communication skills, a friendly demeanor, and a commitment to fostering positive client relationships. Seeking to leverage strong organizational abilities and a proactive approach to contribute to a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Receptionist
Lunanino, LLC (Avis & Budget Rent A Car)
06.2024 - Current
- Managed reservations and handled inquiries in person, over the phone, and via email, contributing to a 95% customer satisfaction rating.
- Processed rental agreements and returns accurately, maintaining a high level of attention to detail and compliance with company policies.
- Assisted in managing fleet inventory, coordinating vehicle availability to meet customer needs and maintain operational efficiency.
- Resolved customer complaints and issues promptly, enhancing customer retention and loyalty.
- Provided excellent customer service by assisting customers with vehicle rentals, ensuring a smooth and efficient process.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
YRV Enterprise, LLC
12.2021 - 05.2024
- Invoicing Proficiency: Skilled in preparing and processing invoices accurately.
- Payment Handling: Experienced in managing payment processes and tracking due dates.
- Data Management: Proficient in data entry and maintaining organized databases.
- Microsoft Office Suite: Advanced skills in Excel, Word, and PowerPoint.
- Communication: Strong verbal and written communication skills.
- Customer Service: Committed to providing excellent support to clients and colleagues.
- Organizational Skills: Effective in prioritizing tasks and managing time efficiently.
- Confidentiality: Trustworthy in handling sensitive information.
- Team Collaboration: Proven ability to work well in a team environment.
- Technology Proficiency: Familiar with office equipment and accounting software.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
HIGH SCHOOL DIPLOMA -
International High School at Largo
Upper Marlboro, Maryland05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Office Administration
- File Management
- Administrative Support
- Tech-Savvy
- Bookkeeping
- Invoice Processing
References
Available upon request
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Lunanino, LLC (Avis & Budget Rent A Car)
06.2024 - Current
Administrative Assistant
YRV Enterprise, LLC
12.2021 - 05.2024
HIGH SCHOOL DIPLOMA -
International High School at Largo
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