YANESSA MANOUGIAN
Berkeley,CA
Summary
Passionate about animal welfare and public education. Dynamic customer service professional with exceptional interpersonal skills. Ability to build relationships and educate clients while managing complex situations. Detail-oriented and well-organized, adept at call management and de-escalation techniques, ensuring public safety and client satisfaction in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Marin Humane
Novato, CA
03.2022 - Current
- Educate the public on wildlife and domestic animals to ensure coexistence. Educate owners about altering their animals, and coordinate redemption surgeries to support overpopulation control. Educate owners regarding medical concerns identified by veterinarians.
- Assisting clients with surrenders, and when applicable, providing resources and problem-solving skills to decrease surrender rates. Manages emergency board cases by sending official letters and coordinating with social workers, nurses, and the county jail.
- Dispatching independently once a week and answering high-volume emergency calls regarding rabies protocols, aggressive animals, and sick/injured domestic/wildlife.
Dog Groomer
The Little Dog House
Goleta, CA
02.2017 - 06.2018
- Ensured proper safety techniques when using grooming tools to prevent incidents. Maintained knowledge of the appropriate grooming methods dependent on breed type to ensure healthy skin and hair cut.
- Monitored animal behavior and condition for signs of distress or serious medical issues. Demonstrated proper dog handling techniques to prevent animal distress and aggression.
Education
Bachelor of Arts - Sociology
California State University East Bay
Hayward, CA05.2021
Skills
- Intermediate Spanish proficiency
- Problem solving
- Data entry
- Multi-task management
- Task prioritization
- Emergency dispatch
- Animal welfare education
Volunteer Experience
Marin Humane, Animal fostering/handling, Novato, CA, 2022- Current, Ensured safety of each dog during walks including managing dog reactivity. Maintained accurate records of daily walks, incidents, and any concerning behavioral issues. Utilized positive reinforcement techniques to encourage good behavior during walks. Socializing dogs to make them more adoptable. Administered medications as directed by veterinarians.
Timeline
Customer Service Representative
Marin Humane
03.2022 - Current
Dog Groomer
The Little Dog House
02.2017 - 06.2018
Bachelor of Arts - Sociology
California State University East Bay
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