YANET MONTANO
Chicago,IL
Summary
Precise Accounts Receivables Specialist with 10+ years experience. Skilled in fixing account and data discrepancies and having a history of resourcefulness with extensive knowledge and accuracies. Exemplary skill in resolving billing disputes and providing excellent customer service. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Experience
Nordstrom
08.2021 - 06.2023
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
ACCOUNTS RECEIVABLE/ COLLECTION SPECIALIST
HOWARD ORLOFF
11.2015 - 10.2018
- Make daily customer calls dealing with collections, statements, and resolving outstanding issues
- Maintain accurate aging reports
- Submit claims through various portals to obtain payments from major retailers
- Warranty claims, insurance claim
- Conduct account research and analysis
- Identify and execute the necessary process adjustments.
Education
CURIE HIGH SCHOOL
CHICAGO, IL1995
Skills
- Accounts Receivable
- Account Records
- Payments Posting
- Issue and Complaint Resolution
- Conflict Resolution Techniques
- Document and Records Management
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Experience
Nordstrom
08.2021 - 06.2023
ACCOUNTS RECEIVABLE/ COLLECTION SPECIALIST
HOWARD ORLOFF
11.2015 - 10.2018
CURIE HIGH SCHOOL
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