Yanet Ramirez
Cumberland,RI
Summary
Organized, dependable professional transitioning from property management to office management, leveraging administration, customer service, scheduling, communication, and problem-solving strengths.
Overview
20
20
years of professional experience
Work History
Property Manager
Wingate Companies
Woonsocket, RI
02.2022 - Current
- Managed daily property operations and tenant relations.
- Coordinated maintenance, vendors, and contractors.
- Handled leasing, renewals, move-ins, and move-outs.
- Managed rent collection and tenant accounts.
- Conducted property inspections and ensured compliance.
- Resolved tenant concerns and maintenance issues.
- Monitored budgets, expenses, and property performance.
- Managed daily operations of residential and commercial properties, ensuring efficient and professional property performance.
- Coordinated tenant relations, leasing activities, renewals, move-ins, and move-outs.
- Responded promptly to tenant concerns, maintenance requests, and property-related issues.
- Coordinated vendors, contractors, and maintenance teams to ensure timely completion of repairs.
- Conducted regular property inspections and followed up on maintenance, safety, and compliance concerns.
- Managed rent collection, delinquency follow-up, and accurate tenant
- Built positive tenant relationships while addressing conflicts
- Collaborated with property owners and management teams to achieve operational and financial goals.
- Improved tenant satisfaction through responsive communication, organization, and proactive problem-solving
Assistant Property Manager
WinResidential
Prov., RI
09.2013 - 01.2022
- Assisted in daily property management operations and office tasks.
- Responded to resident inquiries promptly while providing excellent customer service.
- Processed applications, lease renewals, and managed resident move-ins and move-outs.
- Coordinated maintenance requests with vendors and contractors.
- Collected rent payments and supported accounts receivable functions.
- Maintained organized resident files and property documentation.
- Prepared purchase orders, invoices, and a variety of reports.
- Aided in property inspections, budgeting, and expense tracking.
- Supported leasing efforts and conducted property tours.
- Facilitated efficient daily office operations.
Assistant Manager
Amar Properties Management
Douglasville, GA
06.2010 - 06.2013
- Assisted in daily property management operations and office tasks.
- Responded to resident inquiries promptly while providing excellent customer service.
- Processed applications, lease renewals, and managed resident move-ins and move-outs.
- Coordinated maintenance requests with vendors and contractors.
- Collected rent payments and supported accounts receivable functions.
- Maintained organized resident files and property documentation.
- Prepared purchase orders, invoices, and a variety of reports.
- Aided in property inspections, budgeting, and expense tracking.
- Supported leasing efforts and conducted property tours.
- Facilitated efficient daily office operations.
Receptionist
Interactive College of Technology
Morrow, Georgia
07.2009 - 06.2010
- Answered, screened and directed inbound phone calls.
- Received and assisted clients escorted them to correct destinations: offices, rooms or meeting rooms
- . Performed secretarial duties, including – meeting scheduling, appointment set up, faxing and verbal and written messages and transmitted them to exact person/destination.
- Received and sorted email and electronic deliveries. Accepted letters and packages delivered to desk and distributed to appropriate staff.
- Handled general requests for information. Interacted well with public. Handled delicate situations, such as – customer requests and complaints
- Maintained a neat, tidy and pleasant appearance of the reception area.
Administrative Assistant
Synergies Strategic Services Inc.
Santiago, D.R
01.2007 - 04.2009
- Processed and tracked purchase orders from initiation to completion.
- Communicated with vendors for pricing, availability, and delivery coordination.
- Reviewed purchase orders and invoices for accuracy, resolving any discrepancies.
- Maintained organized purchasing records and vendor documentation.
- Monitored orders, following up on backorders, delays, and outstanding items.
- Coordinated with internal departments to meet purchasing needs effectively.
- Assisted with tracking inventory and maintaining adequate supply levels.
- Entered purchasing data into systems and kept files organized.
- Provided administrative support, handling purchasing inquiries professionally.
- Completed purchases accurately and efficiently.
Education
TCS Tax Credit Specialist
NCHM
01.2020
Certified Occupancy Specialist
NCHM
01.2015
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Communications UCATESI
La Vega, Dominican Republic01.2000
High School Diploma - undefined
Central High School
Providence, RI06.1995
Skills
Provided exceptional customer service support to enhance client satisfaction
Communicated effectively in both English and Spanish to facilitate understanding
Organized tasks efficiently to meet daily operational needs
Leadership & team management
Communication and active listening
Delegation and prioritization
Conflict resolution
Coaching and mentoring
Decision-making
Performance management
Time management
Utilized MS Office Suite to streamline processes
Personal Information
Availability: Available upon request.
Timeline
Property Manager
Wingate Companies
02.2022 - Current
Assistant Property Manager
WinResidential
09.2013 - 01.2022
Assistant Manager
Amar Properties Management
06.2010 - 06.2013
Receptionist
Interactive College of Technology
07.2009 - 06.2010
Administrative Assistant
Synergies Strategic Services Inc.
01.2007 - 04.2009
High School Diploma - undefined
Central High School
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Communications UCATESI
Certified Occupancy Specialist
NCHM
TCS Tax Credit Specialist
NCHM