Yanet Rodriguez Bernard
New Jersey
Summary
Passionate traveler., experienced in a multicultural environment and customer relations
Overview
16
16
years of professional experience
Work History
Commercial Lines Producer
Barrood Agency Inc
05.2017 - Current
- Regularly exceeded sales targets by proactively seeking out opportunities to expand the company''s commercial client base through referrals, marketing initiatives, and personalized service offerings.
- Negotiated competitive terms with carriers on behalf of clients, securing optimal coverage at favorable rates.
- Collaborated with underwriters to tailor insurance policies that met the specific requirements of each business client.
- Reviewed, shopped and processed renewals.
- Educated clients on insurance policies and procedures.
- Increased client satisfaction by providing exceptional customer service and addressing insurance needs promptly.
Customer Service Representative
State Farm Insurance
11.2008 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Associate of Applied Science - Aviation Support
Thomas Edison State University
Trenton, NJSkills
16 Years Customer Service Experience
Customer Relations Experience
Adult, Child, Baby, Dogs and Cats First Aid/CPR/AED Certified
Bilingual English and Spanish
Experience in a multicultural environment
Timeline
Commercial Lines Producer
Barrood Agency Inc
05.2017 - Current
Customer Service Representative
State Farm Insurance
11.2008 - 04.2017
Associate of Applied Science - Aviation Support
Thomas Edison State University
Similar Profiles
SARA LAMOTHESARA LAMOTHE
Home health Aid / Caregiver at Apex health Agency, Concierge Agency, Aqua Agency, Senior Nannies AgencyHome health Aid / Caregiver at Apex health Agency, Concierge Agency, Aqua Agency, Senior Nannies Agency
Gurpreet KaurGurpreet Kaur
Registered Nurse at Quality Care Nursing Agency, E4 AgencyRegistered Nurse at Quality Care Nursing Agency, E4 Agency
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Maria Paula LarrottaMaria Paula Larrotta
Dietary Aide at Magnolia Gardens Assisted LivingDietary Aide at Magnolia Gardens Assisted Living
Rossy Paola ArizaRossy Paola Ariza
Store Clerk at WalmartStore Clerk at Walmart