YANETTE GONZALEZ
Joliet,IL
Summary
Developed strong leadership and organizational skills in fast-paced, customer-oriented environment. Adept at managing teams, optimizing processes, and resolving conflicts efficiently. Looking to transition into new field, leveraging these transferrable skills to drive success and innovation.
Overview
9
9
years of professional experience
Work History
Center Manager
European Wax Center
07.2022 - Current
- Created individualized development plans for team members to achieve career goals.
- Oversaw daily operations to maintain high standards of service delivery.
- Mentored staff to enhance skills for career advancement opportunities.
- Resolved customer complaints promptly to maintain a positive reputation.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Guest Service Associate
European Wax Center
04.2022 - 07.2022
- Handled phone calls for inquiries by providing accurate information.
- Provided friendly and attentive service by greeting guests warmly upon arrival.
- Managed reservation systems by updating guest information accurately.
- Identified potential service gaps to enhance guest experience.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Associate Optician
Meijer Optical
12.2018 - 07.2021
- Check in clients and establish new accounts
- Meet quota of the month while scheduling potential sales for the week
- Encouraged customers' purchases by maintaining clean and orderly displays
- Helped customers meet eye wear needs by delivering best possible solutions
- Protected patients' personal health information in line with HIPAA standards by carefully following requirements
- Customized eye wear to clients' needs, suggesting ideal lenses and coatings
- Helped clients select frames by offering suggestions factoring in costs, styles, and facial features
- Provided expert eye wear recommendations based on prescriptions, client vocations, and personal needs
- Fit eye wear to clients using hand tools and heat to help bend plastic and metal frames
Optical Sales Associate
Lenscrafters
12.2017 - 09.2018
- Maintain client records
- Answer customer questions about products prices and availability
- Prepare weekly and monthly reports
- Meet and exceed sales goals
- Perform cashier responsibilities and process returns
- Stock shelves while maintaining a clean work environment
- Assist in sales and provide outstanding customer service
- Recommended merchandise to suit customer budget and preferences
- Kept store shelves, racks and bins presentable with frequent resets
- Greeted customers and asked open-ended questions to assess needs
- Assisted customers with sales and service needs
Customer Service Desk Cashier
Target
04.2016 - 03.2017
- Coordinated with specific departments to help customers find product advice and information
- Checked promotional flyers, signage, and other advertisements to verify sale prices and items
- Answered customer questions regarding products and services, company policies, and pricing
- Addressed returns and exchanges and assisted customers with refunds or product replacements
- Encouraged sales through promotions and special offers to customers
- Returned unwanted items to appropriate departments for restocking
- Fixed checkout merchandise displays with continuous resets during down periods
- Kept customers happy by quickly processing payments and bagging purchases
Education
Esthetician -
Paul Mitchell The School
Tinley Park, IL02.2022
Skills
- Display building
- Scheduling
- Customer complaint resolution
- Customer satisfaction
- Task prioritization
Timeline
Center Manager
European Wax Center
07.2022 - Current
Guest Service Associate
European Wax Center
04.2022 - 07.2022
Associate Optician
Meijer Optical
12.2018 - 07.2021
Optical Sales Associate
Lenscrafters
12.2017 - 09.2018
Customer Service Desk Cashier
Target
04.2016 - 03.2017
Esthetician -
Paul Mitchell The School
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