Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YANGELIS CAMPOS

Fulshear,Texas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Customer Services / Front Desk

Hacienda Real Restaurant
03.2023 - Current
  • Client's primary point of contact
  • Managing incoming calls and customer service inquiries, reservations and orders
  • Customers and identifying and assessing customers need to achieve satisfaction
  • Respond efficiently to customer inquiries and maintain high customer satisfaction
  • Follow communication procedures, guidelines, and policies
  • Interpersonal skills to collaborate and give and receive criticism well
  • Work with customers and visitors of the business on a daily basis
  • Greeting and seating guests provide menus, thanking guests as they depart
  • Assign tables to servers
  • Additional activities for opening and closing shift.
  • Resolved guest complaints with professionalism, turning negative experiences into positive outcomes.

HR Specialist

Servisuministros G&F
01.2021 - 11.2022
  • Process and oversee biweekly payroll processing, ensuring accuracy and timeliness
  • Reviewed government laws to confirm and enforce company compliance
  • Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues
  • Created and implemented the exit and interview program process
  • Planning and Development initiatives with exceptional customer experience
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments
  • Work with external vendors.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Negotiated competitive compensation packages with prospective hires, attracting top talent to the organization.
  • Collaborated with managers to identify and address employee relations issues.
  • Assisted with writing job postings and job descriptions for boards.
  • Developed and monitored employee recognition programs.
  • Conducted performance reviews and provided feedback to managers on employee performance.

HR SPECIALIST

Southern Procurement Services
11.2017 - 10.2019
  • Development and coordination of hiring and training programs
  • Achieve Bureau Veritas Certification for the HR Department
  • Oversee HR and administrative support consisting of one direct report
  • Provide leadership in the areas of field personnel, timekeeping, labor relations, policies and procedures, personnel records, unemployment, front desk customer service, building supplies, meetings, and travel
  • Compiles and processes employee data changes, salary increases, adjustments, and employee terminations and manages HRIS to ensure accurate and up-to-date employee records
  • Identifying and addressing employee requirements regarding performance issues, training, and career growth
  • Performing administrative tasks and accurately processing paperwork
  • Counseling staff on HR policies, practices, and procedures.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

HR Specialist

D&D Proinserca
11.2013 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved employee complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed and implemented new human resources program.
  • Coordination of hiring and training programs.
  • Achieve Bureau Veritas Certification for the HR Department.
  • Oversee HR and administrative support consisting of one direct report.
  • Provide leadership in the areas of field personnel, timekeeping, labor relations, policies and procedures, personnel records, unemployment, front desk customer service, building supplies, meetings, and travel.
  • Compiles and processes employee data changes, salary increases, adjustments, and employee terminations and manages HRIS to ensure accurate and up-to-date employee records.
  • Identifying and addressing employee requirements regarding performance issues, training, and career growth.
  • Performing administrative tasks and accurately processing paperwork.
  • Counseling staff on HR policies, practices, and procedures.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.

HR Specialist / Recruiter

Baker Hughes
05.2007 - 08.2013
  • Screened and assessed potential employees, conducted staff performance evaluations and worked on the production of new employee’s bulletins
  • Respond to employee inquiries regarding payroll matters in a timely and professional manner and respond to unemployment claims
  • Collaborated with the HR Coordinator on the development of company HR policies and procedures; performed various analytical and administrative duties
  • Provided support to new personnel, interviewed and recruited interns
  • Awarded Employee of the Month twice for performing great work
  • HR general support to over 400 employees’ benefits
  • Screens, interviews and tests job applicants as required; maintains applicant database utilizing the Taleo Talent Management System
  • HR formats were developed that made it possible to streamline and organize hiring processes
  • Work with senior-level management to create policies and procedures
  • Prepare new hire folder and onboarding process
  • Create offer letters
  • Make reporting from SAP (HR Module)
  • Schedule pre-employment and post-employment medical test
  • Regular communication with hiring manager and candidate
  • Obtained successful results in all HR annual audits
  • I got recognition for teamwork
  • Follow-up to companies hiring personnel (Outsourcing)
  • Monitored industry trends to adapt strategies accordingly.
  • Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.

Education

Bachelor’s degree - Industrial and labor Relations

Univ. Dr. Rafael Belloso Chacin
05.2004

Skills

  • Proficient with Microsoft Office
  • Strong supervisory and leadership skills
  • Strong analytical and problem-solving skills
  • Spanish as native language
  • Excellent organizational skills and attention to detail
  • Good verbal and written communication skills
  • SAP and Taleo Knowledge
  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance

Languages

Spanish
Native or Bilingual

Timeline

Customer Services / Front Desk

Hacienda Real Restaurant
03.2023 - Current

HR Specialist

Servisuministros G&F
01.2021 - 11.2022

HR SPECIALIST

Southern Procurement Services
11.2017 - 10.2019

HR Specialist

D&D Proinserca
11.2013 - 02.2017

HR Specialist / Recruiter

Baker Hughes
05.2007 - 08.2013

Bachelor’s degree - Industrial and labor Relations

Univ. Dr. Rafael Belloso Chacin

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