Yangzi He
East Brunswick,NJ
Summary
- I am a dynamic, results-oriented professional with a passion for sales and customer satisfaction. Excel in managing multiple tasks simultaneously. I am eager to bring my experience in customer service and marketing to a sales role where I can contribute to achieving organizational goals and exceeding customer expectations.
Overview
1
1
year of professional experience
Work History
Front Desk Cashier and Kitchen Operator
Fresh o tea milk teas shop
Princeton, NJ
05.2023 - Current
- Managed front desk cashier duties and kitchen operations independently.
- Managed a high volume of orders, serving a maximum of 150 customers per day.
- Resolved customer complaints related to incorrect orders or missing items.
Restaurant Cashier
Tasty moment
New Brunswick, NJ
03.2023 - 05.2023
- Served an average of 100 tables, and answered customers' questions about hours, and seating.
- Took up to 50 reservations and to-go orders accurately.
- Memorized guest characteristics quickly to promptly, courteously seated customers.
Education
Bachelor of Science-BS - Marketing
Rutgers, The State University of New Jersey
Skills
- Ability to work in a stressful environment
- Excel， SQL， Tableau
- Customer Satisfaction
- Problem-solving
- Conflict resolution
- Paid Ads( Facebook, Youtube, Google, Instagram)
Leadership Experience
GroupTeam Leader
Rutgers University
- Responsible for leading team members, assigning tasks, and ensuring that tasks are completed on time
- Hold regular meetings to discuss project progress and address potential issues
Leader of Rutgers E3 Dance Crew
Rutgers, The State University of New Jersey | East Brunswick, New Jersey | May 2022-Feb 2024
- Responsible for scheduling rehearsal time and coordinating members' schedules to ensure adequate preparation
- Reviewed videos from past performances to identify areas needing improvement
Hobbies
- Jazz&Latin&Ballroom Dance，Reading，Chinese brush calligraphy
Timeline
Front Desk Cashier and Kitchen Operator
Fresh o tea milk teas shop
05.2023 - Current
Restaurant Cashier
Tasty moment
03.2023 - 05.2023
Bachelor of Science-BS - Marketing
Rutgers, The State University of New Jersey
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