Yani Williams
Cincinnati
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Overview
6
6
years of professional experience
Work History
Level 2 Technician
Team Industries
Cincinnati
07.2023 - Current
- Marked materials with grade or acceptance status.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Inspected incoming materials for defects and damage prior to acceptance.
- Performed detailed visual inspections of manufactured components and assemblies using precision measuring instruments.
- Developed and implemented quality assurance procedures in accordance with established guidelines.
- Reviewed customer requirements and generated reports based on inspection findings.
- Reviewed drawings and blueprints to determine appropriate level of inspection required.
Counselor
The Phoenix Center Professional Counseling And Wellness
Mount Orab
07.2021 - 01.2023
- Monitored client participation in treatment programs while providing ongoing feedback regarding progress towards established objectives.
- Performed assessments to determine individual limitations and strengths.
- Established positive relationships with community resources such as housing providers or local schools in order to facilitate referrals when appropriate.
Sales Associate
Kroger
Anderson
06.2019 - 02.2021
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
Education
High School Diploma -
University of Cumberlands
Williamsburg, KYSkills
- Quality assurance
- Precision measurement
- Material inspection
- Calibration techniques
- Blueprint analysis
- Data reporting
- Time management
- Team collaboration
- Problem solving
- Hardworking
- People skills
- Communication
Timeline
Level 2 Technician
Team Industries
07.2023 - Current
Counselor
The Phoenix Center Professional Counseling And Wellness
07.2021 - 01.2023
Sales Associate
Kroger
06.2019 - 02.2021
High School Diploma -
University of Cumberlands
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