Yania Rodriguez
Miami,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Wendys Restaurant
Miami, FL
2007.04 - Current
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
Education
High School Diploma -
Estanislao Gutierrez
Havana,Cuba1991-07
Skills
- Schedule Management
- Safety reviews
- Labor and food cost control
- Inventory Control
- Customer-Oriented
- Employee Training
- Safety understanding
- Training and mentoring
- Staff Motivation
- Production Management
- Staff Management
- Continuous Improvement
- Safety awareness
- Cash handling ability
Timeline
Shift Supervisor
Wendys Restaurant
2007.04 - Current
High School Diploma -
Estanislao Gutierrez