Yanica Whitley
PORTSMOUTH,VA
Summary
Compassionate Personal Care Aide with experience in personal care, front desk operations, and appointment scheduling. Holds a PCA certificate and coursework in Business Management. Expertise in patient communication, administrative support, and maintaining confidentiality. Committed to enhancing patient dignity and contributing to a positive healthcare environment.
Overview
12
12
years of professional experience
Work History
Personal Care Aide
Royal Hearts HomeCare
Virginia Beach, Virginia
11.2024 - Current
- Assisted home care clients with bathing, grooming, and dressing needs.
- Prepared meals and supported feeding routines for daily client care.
- Reminded clients about medications and scheduled home care tasks.
Customer Service Representative
International Marketing Association
Virginia Beach
04.2018 - 07.2020
- Responded to customer concerns and helped identify appropriate solutions.
- Communicated professionally with clients to provide information and support.
- Supported daily business operations and customer service activities.
- Processed invoices and billing corrections for client accounts.
- Reviewed account details to verify charges and payment status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Front Desk / Hospital Administrative Intern
Roosevelt Memorila Funeral Home
Chesapeake, Virginia
07.2014 - 08.2019
- Welcomed patients and visitors and directed them to appropriate departments.
- Communicated professionally with patients, visitors, and hospital staff.
- Supported front desk operations and routine administrative tasks.
- Assisted with scheduling patient appointments and coordinating appointment information.
- Helped maintain an organized and welcoming reception area.
- Helped organize appointment information and maintain records.
- Followed appropriate patient privacy and confidentiality practices.
Education
Oscar Smith High School
Chesapeake, VirginiaSkills
- Personal care and patient support
- Patient support
- Appointment scheduling and coordination
- Hospital front desk operations
- Administrative and clerical support
- Confidentiality and privacy awareness
- Organization and time management
- Attention to detail
- Problem-solving and multitasking
- Professional verbal and written communication
- Teamwork and collaboration
- Compassionate and respectful service
Accomplishments
PCA certification
Timeline
Personal Care Aide
Royal Hearts HomeCare
11.2024 - Current
Customer Service Representative
International Marketing Association
04.2018 - 07.2020
Front Desk / Hospital Administrative Intern
Roosevelt Memorila Funeral Home
07.2014 - 08.2019
Oscar Smith High School