Yanick Diaz
West Palm Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and works well independently as well as collaboratively. Seeking a project coordination position to apply project planning, coordination, and team collaboration skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Howard Fertilizer & Chemical Company
01.2023 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, warehouse, and management teams to develop solutions and accomplish shared objectives.
- Orchestrated preparation and submission of bid packages for chemical products and fertilizer to municipalities in Florida, securing multiple contracts aand driving revenue growth through strategic negotiation and tailored proposals.
Benefit Orientation Specialist
FreedomCare
07.2021 - 01.2023
- Provided comprehensive benefit education to over 3,000 caregivers and interpreted clients' needs by introducing services to fit specific requirements.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Conducted 1-1 and biweekly meetings with team of (4), fostering direct communication channels and addressing specific concerns and inquiries
- Stepped in as interim manager during my boss's maternity leave, demonstrating leadership and ensuring seamless operations within Benefits Team
Office Manager
Lymphedema & Physical Therapy Specialists
10.2015 - 07.2021
- Successfully managed day-to-day business operations for 6 years, handling tasks such as scheduling, billing procedures, marketing initiatives
- Facilitated training for all employees and volunteers
- Orchestrated monthly Lymphedema Support Group meetings for patients and their caregivers, providing crucial support platform and resource; this initiative helped over 100 patients and their caregivers.
- Boosted awareness through development of engaging and shareable blog posts, articles, and social media updates.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FLSkills
- Proficiency in Google Drives, Smartsheet, Microsoft
- Active Listening
- Deadline Management
- Task Prioritization
- Organizational Skills
- Documentation Management
- Risk Assessment
- Change Management
Certification
- Certified Associate in Project Management (CAPM) License - Expected Completion: 03/01/2024
- Google Project Management Professional Six-Course Program (Ongoing)
- Completed Courses: Project Initiation, Foundations of Project Management, Project Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Howard Fertilizer & Chemical Company
01.2023 - 12.2023
Benefit Orientation Specialist
FreedomCare
07.2021 - 01.2023
Office Manager
Lymphedema & Physical Therapy Specialists
10.2015 - 07.2021
Bachelor of Science - Health Sciences
University of Central Florida
- Certified Associate in Project Management (CAPM) License - Expected Completion: 03/01/2024
- Google Project Management Professional Six-Course Program (Ongoing)
- Completed Courses: Project Initiation, Foundations of Project Management, Project Planning
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