Yaniel Santiago Nieves
Orlando,FL
Summary
Detail-oriented Attractions Attendant focusing on safety awareness and guest satisfaction. Experienced in operational procedures and staff training, aiming to contribute to a safe and enjoyable park experience.
Overview
3
3
years of professional experience
Work History
Attractions Attendant
Universal Studio Orlando
Orlando, Florida
02.2023 - Current
- Welcomed guests, providing detailed information on attractions and park amenities to enhance visitor experience.
- Assisted guests in boarding and exiting rides efficiently and safely.
- Monitored ride operations, ensuring safety standards and adherence to procedures for guest well-being.
- Resolved guest concerns and complaints, effectively communicating with supervisors to address escalating situations.
- Trained new staff on operational procedures and customer service standards.
Education
High School Diploma -
University High School
Orlando, FL05-2021
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FLSkills
- Guest services
- Customer service
- Safety monitoring
- Safety awareness
- Operational management
- Trainer
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Attractions Attendant
Universal Studio Orlando
02.2023 - Current
High School Diploma -
University High School
Associate of Arts - Business Administration And Management
Valencia College