Yaniese Rivera
Stamford,CT
Summary
A highly driven professional with excellent communication, interpersonal, and strong leadership skills. Ability to exercise good judgment, keep a friendly and enthusiastic demeanor, take direction, and maintain confidentiality.
Overview
10
10
years of professional experience
Work History
Practice Manager (Interim)
High Ridge Animal Hospital
10.2025 - Current
- Oversee daily hospital operations, ensuring efficient workflow and high standards of patient and client care
- Process payroll and create staff schedules
- Supervise, coach, and evaluate staff and their performance
- Address and remedy all patient or team member issues.
- Conduct staff meetings and facilitate communication between departments
- Oversee accounting, budgeting, and financial reporting.
- Ordering all hospital supplies and maintaining inventory levels.
- Provide hands-on support across all hospital departments as needed
- Implement operational procedures to improve efficiency and patient flow
- Manage vendor relationships and negotiate pricing when applicable
Vet Assistant
Just Cats Veterinary Hospital
08.2015 - 08.2016
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records
- Cleaned and disinfected exam areas, surgical equipment, and kennels
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Utilized CRM systems, maintained product expertise, delivered excellent customer service, assisted with ordering and stocking, and communicated effectively with clients
Lead Client Care Specialist
High Ridge Animal Hospital
10.2022 - 10.2025
- Supervised, trained, and mentored front-desk staff and new hires
- Delegated daily responsibilities and monitored staff performance
- Served as point of contact for escalated client or staff issues
- Supported other departments as needed (technicians and vet assistants)
- Participated in staff meetings and contributed to operational improvements
- Assisted with inventory tracking, ordering, and supply management
Client Care Specialist/Vet Tech
High Ridge Animal Hospital
03.2017 - 11.2021
- Managed high-volume, multi-line phone system; scheduled appointments and greeted clients professionally
- Processed payments, maintained accurate client records, and onboarded new client accounts using CRM software
- Served as liaison between clients and doctors to ensure clear communication and quality service
- Performed clerical tasks including email correspondence, data entry, faxing, copying, and mail distribution
- Assisted doctors and with animal restraint, vaccine administration, monitoring anesthesia, and prescription fulfillment
Self-Owned Business
The Ani-Nanny
06.2016 - Current
- Founded and operate an independent pet care services business serving multiple recurring clients
- Manage all business operations including scheduling, bookkeeping, and invoicing
- Built and maintain strong client relationships through clear communication and high service standards
- Oversee logistics such as pet transportation, medication administration coordination, and service delivery
- Maintain client properties and ensure security while clients are away
Administrative Associate
Greenwich Physical Therapy Center
12.2021 - 09.2022
- Managed multi-line phone system, scheduled patients, and accurately recorded messages for doctors
- Handled patient intake, medical billing and coding, and processed payments
- Performed clerical tasks including typing, emailing, faxing, and copying
- Assisted medical director with candidate interviews and reference checks
- Communicated effectively with insurance companies, vendors, and other medical offices
Education
High School Diploma -
Westhill High School
Stamford, CTSkills
- Staff Supervision & Training
- Hiring & Onboarding
- HIPAA, Veterinary Compliance, OSHA & Workplace Safety Standards
- Inventory, Payroll, Staff Scheduling
- Microsoft Office Suite (Word, Excel, Outlook)
- Financial Reporting & Analysis
- Billing & Coding Oversight
- Practice Management Software
Timeline
Practice Manager (Interim)
High Ridge Animal Hospital
10.2025 - Current
Lead Client Care Specialist
High Ridge Animal Hospital
10.2022 - 10.2025
Administrative Associate
Greenwich Physical Therapy Center
12.2021 - 09.2022
Client Care Specialist/Vet Tech
High Ridge Animal Hospital
03.2017 - 11.2021
Self-Owned Business
The Ani-Nanny
06.2016 - Current
Vet Assistant
Just Cats Veterinary Hospital
08.2015 - 08.2016
High School Diploma -
Westhill High School