Yanilet Davis
Plantation
Overview
12
12
years of professional experience
Work History
Delivery Driver
Papa John's Pizza
06.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dispatcher
NSD
05.2024 - 12.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Dispatcher
Cops Monitoring
01.2022 - 01.2024
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Customer Service Representative
Results Companies
11.2018 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service
Walt Disney World Company
07.2013 - 06.2017
- Welcomed and greeted guests and delivered outstanding customer service.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Improved team efficiency with thorough training on customer service protocols.
- Provided exceptional customer service by addressing client inquiries promptly.
Education
High School Diploma -
West Orange High School
Winter Garden, FL06.2013
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- FLUENT IN LANGUAGE
- Multitasking and organization
- Clear communication
- Customer interaction
Languages
Spanish
Professional Working
Timeline
Dispatcher
NSD
05.2024 - 12.2024
Delivery Driver
Papa John's Pizza
06.2022 - Current
Dispatcher
Cops Monitoring
01.2022 - 01.2024
Customer Service Representative
Results Companies
11.2018 - 01.2022
Customer Service
Walt Disney World Company
07.2013 - 06.2017
High School Diploma -
West Orange High School
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