Yanilka Famania Rivera
Framingham,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Order Management Specialist
Quilling card LLC
Framingham, MA
01.2022 - Current
- Process orders - order entry, print pick slips, invoice in NetSuite
- Main customer interface for order - related communications
- Handle refunds, credits, out of stock items, promotions, order issue resolution
- Monitor on - line sales platforms for customer order and update with shipment information
- Maintain customer master in NetSuite
- Answer emails and phones promptly in a professional and courteous manner
- Handle customer issues- trouble shoot and resolve
- Assist accounting in reviewing A/R aging and payment issues
- Pull and analyze customer reports from NetSuite (new accounts, commissions, etc.)
- Assist with sales activities to existing customers and sales representatives
- Assist with warehouse order fulfillment as needed
- Understand and help ensure department KPI's are met
- Understanding of shipping tracking confirmation of pickup and drop off.
Inventory Management Specialist
Boston Children's Hospital Waltham
Waltham, MA
09.2019 - 01.2022
- Maintains consistent stock of inventory, ordering new stock up to pre-authorized limit as inventory dwindles.
- Establishes and maintains backup source for high-demand items.
- Assesses inventory reports and order patterns to identify items in need of automatic, recurring delivery.
- Provides inventory reports to purchasing and inventory control manager.
- Develops and maintains good working relationships with vendors.
- Maintains accurate daily records of goods received and shipments made.
- Conducts frequent spot and partial audits of physical inventory.
- Performs other related duties as requested
- Overseeing shipments, monitoring physical inventories, updating records, and discovering inconsistencies.
- Send out repairs of scopes and shavers to vendor when needed
Sterile Processing Technician
Boston Children's Hospital
Waltham, MA
09.2017 - 09.2019
- Responsible for the proper care, cleaning, and decontamination of all surgical instrumentation to include specialized electromechanical equipment (cams, scopes, drills); while observing all departmental operating procedures, safety protocols, and technical standards.
- Operated and serviced several high level disinfecting ultrasonic washers, steam autoclaves, liquid based washer/disinfectors and vaporized hydrogen peroxide sterilization systems (Steris V-Pro).
- Prepares and distributes operating room and module order requests in accordance with priority identification; providing excellent customer service for problem resolution.
- Observed and identified equipment discrepancies, completed minor repairs, submitted work requests, and maintained equipment records.
- Assembled, documented, accounted for, and packaged all instrumentation and sets according to individual department protocols.
- Maintained a clean and safe environment while observing all personal protective equipment standards, standard precautions, infection control practices.
- Maintained accurate sterilization records, reported repairs and monitored records.
- Performed all cleaning duties as needed.
- Checked in and stocked shelves with incoming product.
Toddler Teacher
the playhouse preschool
Hopkinton, MA
02.2017 - 09.2017
- Planned age-appropriate curriculum weekly
- Developed and lead classroom activities
- Collected observations of children's developmental skills in order to complete developmental checklists bi-annually
- Participated in setting up, breaking down, and cleaning the classrooms
- Assisted teachers in all four age-range classrooms (infant, young toddler, older toddler, preschool) as a floating teacher before becoming teacher certified
- Carried out classroom routines and activities
- Employed a variety of materials for Infants and Young Toddlers to explore and manipulate in learning activities and imaginative play.
- Offered detailed daily reports to parents that outlined each child's activities, behaviors or concerning issues
- Conducted thorough parent / teacher conferences every 6 months.
- Sanitized classroom equipment on a daily basis.Maintained daily record of activities, behaviors, meals and naps.
Intern Central Processing Technician
UMass Memorial Medical Center
Worcester, MA
10.2016 - 02.2017
- Central sterilization processing (disassembled, decontaminated, assembled, sterilized and stored procedure trays, instruments, equipment and supplies according to regulatory requirements).
- Maintained accurate sterilization records, reported repairs and monitored records.
- Performed all cleaning duties as needed.
- Checked in and stocked shelves with incoming product.Inspected equipment and instruments, documentation of sterilization cycle, labeled products with sterilization date, collected used equipment and instruments.
- Sorted, loaded, unloaded and decontaminated equipment and instruments according to procedures, sterilization of equipment and instruments
- Followed written and verbal instructions and performing multiple tasks.
- Performed other duties as assigned and required.
Infant/ Toddler Teacher
THE LEARNING ZONE
Framingham, MA
01.2012 - 02.2016
- Job description:
- Created safe and loving environments where children felt free to explore and take risks.
- Offered detailed daily reports to parents that outlined each child's activities,behaviors or concerning issues.
- Sanitized classroom equipment on a daily basis.
- Highly skilled in classroom management and implementing discipline
- Hands on experience in treating children of different ethnic backgrounds
- Communicated effectively with fellow staff members ,parents ,and children regarding students behavior as well as academic problems
- Prepared children for later grades through encouragement and by exploration of learning opportunities.
Assistant Teacher
Metro Child Care Center
Framingham, MA
01.2009 - 12.2012
- Responsibilities
- Involved in child care for many years
- Very strong communication skills with parents and children
- Work very well with others
- Often assisted the teachers in putting together lessons and activities for the children each day.
- Accomplishments
- Experienced daycare teacher assistant who is great with children and has strong organizational skills.
- Skills Used
- Created a safe and loving environment
- Profound ability to work in a stressful environment
- Able to assume a mentors role when required.
Education
Certificate - Central Processing Technology
MassBay Community College
01.2015
Certification - Early Childhood Education
MassBay Community College
01.2014
High School Diploma -
Framingham High School
01.2006
Skills
- Purchase Order Management
- Shipping Procedures
- Order Fulfillment
- Invoicing and Billing
- Warehouse Operations
- Data Entry Skills
- Verifying Shipments
- Supply Chain Coordination
Certification
- Infant/Toddler Teacher, 05/2014, Present
- Central Processing Technology, 05/2015, 08/2015
Additional Information
Intern at Umass Memorial Medical Center. I worked a total of 400 hours additional to Metrowestl hours at Metrowest Medical Center in framingham.
Timeline
Order Management Specialist
Quilling card LLC
01.2022 - Current
Inventory Management Specialist
Boston Children's Hospital Waltham
09.2019 - 01.2022
Sterile Processing Technician
Boston Children's Hospital
09.2017 - 09.2019
Toddler Teacher
the playhouse preschool
02.2017 - 09.2017
Intern Central Processing Technician
UMass Memorial Medical Center
10.2016 - 02.2017
Infant/ Toddler Teacher
THE LEARNING ZONE
01.2012 - 02.2016
Assistant Teacher
Metro Child Care Center
01.2009 - 12.2012
Certificate - Central Processing Technology
MassBay Community College
Certification - Early Childhood Education
MassBay Community College
High School Diploma -
Framingham High School
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