Yanin Ortiz
Gillette
Summary
Motivated and organized professional with strong communication, customer service, and administrative support experience. Skilled at managing multiple tasks in fast-paced environments, handling confidential information, and working effectively with teams and the public. Quick learner with strong attention to detail and experience supporting office operations, scheduling, and documentation.
Overview
4
4
years of professional experience
Work History
Receptionist
H&R Block
Gillette, WY
01.2025 - Current
- Assisted with client intake and handled sensitive personal and tax-related documents (W-2s, 1099s)
- Supported front office operations including scheduling and client communication
- Maintained confidentiality when handling private information
- Developed strong organizational and multitasking skills in a professional office setting
Cashier & Customer Service Associate
Walmart
Gillette, WY
08.2022 - 12.2025
- Provided high-quality customer service in a fast-paced retail environment
- Handled cash, returns, and transactions with accuracy and attention to detail
- Assisted customers with questions, problem-solving, and service needs
- Maintained organization and efficiency during high-volume periods
Education
Associate in Business - Applied Science
Community College of Gillette
Gillette, WY08.2026
Skills
- Fluent in English and Spanish
- Administrative support & office organization
- Customer service & public interaction
- Data entry & document handling (W-2, 1099, records)
- Scheduling & multitasking in fast-paced environments
- Attention to detail & accuracy
- Confidentiality & professionalism
- Team collaboration & communication
- Problem-solving under pressure
- Microsoft Office & basic computer systems (Word, Excel, email)
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
H&R Block
01.2025 - Current
Cashier & Customer Service Associate
Walmart
08.2022 - 12.2025
Associate in Business - Applied Science
Community College of Gillette