Yanina Olguin

*Process auto insurance policies, renewals, and policy changes.

* Identify and resolve billing errors, payment discrepancies, and pricing issues by reviewing detailed breakdowns and payment records.

* Clarify customer requests and adjust policies as needed when needs change or additional coverage is requested.
* Assist customers with California DMV transactions

*Handle high-volume inbound and outbound calls.
*Maintain daily bookkeeping and balance office transactions.

* Deliver efficient customer service in a fast-paced environment.

*Resolved client inquiries and issues promptly to maintain high levels of customer satisfaction.

*Responded to customer inquiries and problems to promote great service.

*Managed client accounts by updating records and ensuring accurate information is maintained.

• Processed customer transactions efficiently and accurately.
• Assisted customers with account inquiries and service requests.
• Answered incoming calls from customers, providing customer service and resolving customer inquiries.
• Promoted bank products and services to enhance customer satisfaction.
• Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
• Managed cash drawer, ensuring proper balancing and security.
• Provided technical support for online banking services and mobile applications.