- Exploring various forms of art, such as painting, sculpturing, interior design, landscaping and gardening to nurture creativity and personal growth
- Travelling Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Reading, History, Science
- Crafting, DIY Projects, Furniture restoration I like working with my hands and fixing things
- Enjoying cooking at home for family and friends, I like trying new recipes and food trends
Yanina Shtirberg
Tarzana,CA
Summary
Enthusiastic and customer-focused individual with strong communication skills and a positive attitude seeking a Rooms Controller position. Dedicated to providing excellent guest experiences and ensuring smooth daily operations. Eager to bring strong organizational abilities, attention to detail, and a welcoming demeanor to the front desk team.
Overview
14
14
years of professional experience
Work History
Lead Floral Designer
WANTED Flowers LLC
12.2023 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Oversaw business budget planning and administration, accounting functions, purchasing.
Floral Design Specialist
Soiree LA LLC
10.2019 - Current
- Stayed up-to-date with industry trends and techniques through continuous education, incorporating newly acquired skills into designs that captured clients visions.
- Collaborated with fellow team members to ensure smooth daily operations within the floral department.
- Delivered exceptional client service by addressing inquiries, resolving issues, and providing guidance on floral care and maintenance.
- Maintained cleanliness and organization of the workspace, adhering to strict hygiene standards for optimal flower preservation.
- Assisted in the planning and execution of large-scale events such as weddings, corporate gatherings, and private parties with precise attention to detail.
Art Teacher
Vasilisa Tutoring Center LLC
12.2016 - 11.2023
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Guided students through process of artistic self-discovery, helping each evaluate and develop personal talents.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
Server Supervisor
Premier Restaurant, Bar & Lounge
09.2016 - 04.2018
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Flight Attendant
BELAVIA Belarusian Airlines
02.2012 - 08.2016
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Personal Assistant to the General Manager
Minsk-City Construction Company
09.2010 - 01.2012
- Developed strong relationships with clients, vendors, and team members to facilitate smooth operations.
- Improved office organization through maintaining filing systems and updating contact databases.
- Streamlined communication for the General Manager by handling phone calls, emails, and correspondence.
- Maintained strict confidentiality of sensitive information while managing documents related to legal matters or personnel issues.
- Enhanced executive efficiency by managing schedules, appointments, and travel arrangements.
- Created a welcoming atmosphere for visitors by greeting them professionally upon arrival and addressing any inquiries they had promptly.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Filed paperwork and organized computer-based information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
Master of Science - Biology And Chemistry (Geneticist)
Belarusian State Universcity
Minsk, Belarus08-2010
Skills
- Customer Service: friendly, approachable, and skilled in building rapport with guests to ensure a positive experience
- Communication: clear verbal and written communication with guests and colleagues, abilities to handle guest inquiries, provide information, and resolve minor issues professionally
- Organizational Abilities: detail-oriented, capable of managing multiple tasks in a fast-paced environment and maintaining high standards of service
- Problem Solving: quick thinker with a proactive approach to handling unexpected guest requests and resolving complaints
- Foreign Languages: Russian, Belarusian, Ukrainian
- Technical Skills: Proficient in Microsoft Office Suite, Windows/MAC
- Quick Learner and Team Player
Interests
Timeline
Lead Floral Designer
WANTED Flowers LLC
12.2023 - Current
Floral Design Specialist
Soiree LA LLC
10.2019 - Current
Art Teacher
Vasilisa Tutoring Center LLC
12.2016 - 11.2023
Server Supervisor
Premier Restaurant, Bar & Lounge
09.2016 - 04.2018
Flight Attendant
BELAVIA Belarusian Airlines
02.2012 - 08.2016
Personal Assistant to the General Manager
Minsk-City Construction Company
09.2010 - 01.2012
Master of Science - Biology And Chemistry (Geneticist)
Belarusian State Universcity
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