Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yanipsia Bonilla

Kissimmee,FL

Summary

Dynamic Customer Service Representative with proven expertise at Fence Outlet of Florida LLC, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed escalated calls and contributed to sales growth through informed recommendations, ensuring exceptional service and satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Fence Outlet of Florida LLC
02.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Education

High School Diploma -

Eduardo Saborit
Camaguey, Cuba
07-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Fence Outlet of Florida LLC
02.2018 - Current

High School Diploma -

Eduardo Saborit

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