Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yanira Defrank

Woodside,NY

Summary

Dynamic leader with a proven track record at Bath & Body Works, adept in operational budgeting and personnel development. Excelled in enhancing customer satisfaction and streamlining store operations, achieving significant performance improvements. Skilled in multitasking and fostering team growth, I bring a vibrant approach to meeting and exceeding employer expectations.

Overview

28
28
years of professional experience

Work History

Store Manager

Bath & Body Works
Bayside, NY
11.2018 - Current
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Investigated customer complaints related to product and service quality.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Part Time House Keeper

Housekeeping
Queens, NY
06.2018 - 02.2023
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Assistant Store Manager

Bath & Body Works
New Hyde Park, NY
12.2011 - 10.2018
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Key Holder Supervisor

Bath & Body Works
Astoria, Ny
05.2009 - 11.2011
  • Recruited, interviewed and trained new key holders.
  • Performed daily cash management duties including deposits, audits.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Vault Teller

Rapid Armored
Brooklyn, NY
07.2008 - 12.2010
  • Monitored cash limits in registers and performed cash pickups to maintain security.
  • Organized cash movements between offices and to or from banks.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Reconciled sales receipts with cash on hand and reported any inconsistencies.
  • Maintained secure handling of cash, checks, and credit card information.

Store Manager

Jimmy Jazz
Brooklyn, NY
03.1997 - 04.2009
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed orders to restock shelves.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Tilldon High School
Brooklyn, NY
06-1989

Skills

  • Operational budgeting
  • Store operations oversight
  • Promotional planning
  • Hourly shift management
  • Personnel development
  • Database management
  • Multitasking and organization

Languages

  • Fluent in English and Spanish

Timeline

Store Manager

Bath & Body Works
11.2018 - Current

Part Time House Keeper

Housekeeping
06.2018 - 02.2023

Assistant Store Manager

Bath & Body Works
12.2011 - 10.2018

Key Holder Supervisor

Bath & Body Works
05.2009 - 11.2011

Vault Teller

Rapid Armored
07.2008 - 12.2010

Store Manager

Jimmy Jazz
03.1997 - 04.2009

High School Diploma -

Tilldon High School

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Yanira Defrank