Yanira Guerra
San Antonio,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Housekeeper
Self-employed
San Antonio, TX
05.2024 - Current
- Managed daily cleaning operations, ensuring high standards of hygiene and organization.
- Developed efficient cleaning schedules to optimize workflow and reduce downtime.
- Enhanced customer satisfaction through attention to detail and personalized service approach.
- Assisted clients in organizing spaces, contributing to overall home functionality and aesthetics.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Master Cleaning Technician / Trainer
Maid Affordable
San Antonio, TX
06.2020 - 04.2024
- Instructed new employees on best practices for maintaining cleanliness and hygiene standards in residential environments.
- Sanitized all bathrooms and kitchen areas following health protocols.
- Performed top-to-bottom deep cleaning, including vacuuming, dusting, and mopping.
- Provided cleaning services for residential homes, including move-in / move-out services.
- Executed comprehensive cleaning tasks, including polishing furniture, sanitizing high-touch areas, and floor care.
- Delivered exceptional customer service, tailoring cleaning schedules to specific client needs.
- Specialized in deep cleaning, organizing, and laundry management.
Customer Service Logistics Coordinator
SPFM L.P
08.2017 - 04.2019
- Managed packing and shipping of merchandise for domestic and international customers using FedEx, UPS, and United States Postal Service programs.
- Managed customer support interactions via email and phone to enhance service quality.
- Coordinated delivery and pickup appointment scheduling for truck drivers through phone and email communications.
- Generated and maintained accurate documentation for drivers to ensure compliance and operational efficiency.
- Managed filing and categorization of documentation to enhance operational workflow.
- Coordinated shipment schedules to optimize delivery timelines and enhance supply chain efficiency.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Material Controller II
TRINITY STAFFING
San Antonio, TX
05.2017 - 07.2017
- Managed distribution of aviation components to support maintenance operations using SAP system.
- Managed handling and storage of incoming materials to ensure proper organization and accessibility.
- Conducted regular inspections and organized cleaning efforts to maintain a safe and orderly warehouse space.
- Oversaw inventory management processes to maintain optimal stock levels. Led weekly cycle count initiatives to ensure accuracy.
IES - Shipping Clerk
TAKATA
05.2013 - 04.2017
- Processed and organized shipment data to streamline logistics operations and enhance efficiency.
- Delivered comprehensive customer service by managing work order updates, status assessments, and responding to customer queries.
- Streamlined processing of shipping information and organized documentation, including bills of lading, commercial invoices, shipment letters of instruction, and dangerous goods declarations.
- Processed shipping orders using warehouse management systems to ensure accurate and timely deliveries.
- Coordinated with carriers to schedule pickups, optimizing transportation efficiency and reducing delays.
- Trained new staff on shipping procedures and safety protocols, enhancing team performance and compliance.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06-2011
Skills
- Capable of maintaining composure under stress
- Effective time management
- Effective conflict resolution
- Team leadership
- Proficient in Microsoft Excel, Word, and Outlook
- Fluent in Spanish and English
- Concentrated attention to detail
- Administrative support
- Administrative tasks
- File maintenance
- Friendly, positive attitude
- Customer service
- Multitasking abilities
- Excellent communication
- Quick learner
- Tech savy
Languages
Spanish
English
Timeline
Housekeeper
Self-employed
05.2024 - Current
Master Cleaning Technician / Trainer
Maid Affordable
06.2020 - 04.2024
Customer Service Logistics Coordinator
SPFM L.P
08.2017 - 04.2019
Material Controller II
TRINITY STAFFING
05.2017 - 07.2017
IES - Shipping Clerk
TAKATA
05.2013 - 04.2017
High School Diploma -
Eagle Pass High School