Yanira Madrid
New Iberia,LA
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Angela Aguilar
New Iberia , LA
10.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Nelson
New Iberia , LA
06.2022 - 02.2023
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
University of Louisiana At Lafayette
Lafayette, LA05-2028
Skills
- Professional Appearance
- Strong Work Ethic
- Positive and Professional
- Communication Skills
- Attention to Detail
- Physical Stamina
- Compassion and Empathy
- Safe Food Handling
- Check payment processing
- Liquor, wine, and food service
Languages
Spanish
Native/ Bilingual
Timeline
Server
Angela Aguilar
10.2023 - Current
Server
Nelson
06.2022 - 02.2023
High School Diploma -
University of Louisiana At Lafayette
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