Yanira Rivas
Santa Fe Springs,CA
Summary
Dynamic and dedicated professional with experience at Sheraton Fairplex Hotel & Conference Center, excelling in customer service and event setup. Proven ability to enhance guest experiences through strong teamwork and attention to detail, while efficiently managing time and anticipating needs to ensure successful events.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Banquet Server
Sheraton Fairplex Hotel & Conference Center
Pomona, CA
05.2010 - Current
- Set up banquet rooms to ensure optimal guest experience and event flow.
- Serve food and beverages efficiently, maintaining high service standards
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Specialty Department Fine Jewelry
JCPenney
Lakewood, CA
12.2015 - 03.2020
- Facilitated customer interactions by greeting and assisting in product selection.
- Formulated weekly and daily objectives to drive productivity and achieve stretch targets.
- Assisted team members in recognizing their performance and achievements. Supported coaching efforts to highlight team accomplishments.
- Performed cash register operations accurately and efficiently. Assisted customers with transactions at the cash register.
- Supported team members in maintaining a smooth cash handling process.
Operation Support
JCPenney
West Covina, CA
05.2008 - 12.2015
- Worked well in a team setting, providing support and guidance.
- Executed restocking of sales floor in alignment with company core and set standards.
- Executed damage processing and liquidation procedures to optimize asset recovery.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Fremont High School
Oakland, CA1994
Skills
Strong teamwork
Time management
Customer service
Adaptive problem solving
Event setup
Attention to detail
Positive attitude
Certification
California food Handlers certificate
California RSB certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Specialty Department Fine Jewelry
JCPenney
12.2015 - 03.2020
Banquet Server
Sheraton Fairplex Hotel & Conference Center
05.2010 - Current
Operation Support
JCPenney
05.2008 - 12.2015
High School Diploma -
Fremont High School