Yaniris Mendez
Houston,,Texas
Summary
Floral Designer Lead at Bloom Haus focused on delivering exceptional customer service and artistic creativity that enhances client satisfaction and loyalty. An effective communicator and leader, contributing to a successful retail environment. Recognized for fostering innovation that improves service quality and elevates customers' experiences.
Overview
10
10
years of professional experience
Work History
Floral Designer Lead
Bloom Haus
Houston, Tx
02.2022 - Current
- Maintained high customer satisfaction and strong relationships through quality service.
- Ordered supplies from wholesalers to maintain adequate stock levels in the store.
- Managed inventory to ensure freshness through proper rotation, storage, and display methods.
- Ensure store cleanliness, and visual appeal for customer experience.
- Create custom floral arrangements and balloon bouquets tailored to various occasions, ensuring customer satisfaction.
- Train new staff on the best customer service practices and floral design techniques.
- Worked efficiently during peak holidays to manage high demand and custom orders.
Customer Service Representative
Acceptance Now
New York, NY
09.2019 - 03.2020
- Conducted daily outreach to customers with overdue accounts for debt collection.
- Guided customers through application processes, explaining lease agreements and pricing options.
- Maintained precise records of customer account activities to ensure accurate reporting.
CUNY Federal Work-Study Student (FWS)
Lehman College/CUNY
, NY
03.2018 - 01.2019
- Supported students with FAFSA, TAP, and loan applications in financial aid computer lab to confirm proper completion
Crew Trainer
McDonald’s
, NY
07.2015 - 03.2018
- Trained new crew members on restaurant practices.
- Greeted customers at front counter and efficiently processed orders.
- Supported team members in front and kitchen to maintain efficient workflow and teamwork.
Education
Lehman College - accounting
Lehman College
Bronx05.2019
Advanced High School Diploma -
Advanced Math & Science II
Bronx06.2017
Skills
- Customer service excellence
- Effective communication
- Collaboration and teamwork
- Fast learner
- Responsibility and accountability
- Attention to detail
- Organizational skills
- Time management
- Leadership abilities
- Mathematical proficiency
- Hands-on experience
- Artistic creativity
- Inventory management
Awards
- Student Achievement Award
- Dean’s List at Lehman College for Fall 2017
- Employee of the Month for February 2024
Languages
- English
- Spanish
Accomplishments
Student Achievement Award
Dean’s List at Lehman College for Fall 2017
Employee of the Month for February 2024
Timeline
Floral Designer Lead
Bloom Haus
02.2022 - Current
Customer Service Representative
Acceptance Now
09.2019 - 03.2020
CUNY Federal Work-Study Student (FWS)
Lehman College/CUNY
03.2018 - 01.2019
Crew Trainer
McDonald’s
07.2015 - 03.2018
Lehman College - accounting
Lehman College
Advanced High School Diploma -
Advanced Math & Science II
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