Yanisa Sasisonkul
Quincy,MA
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Polished Hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic with proficiency in Fosse.
Overview
14
14
years of professional experience
Work History
Assistant Front Office Manager
Hampton Inn & Homewood Suites Seaport Boston
Boston, Massachusetts
07.2024 - Current
- Supervised front office operations and ensured smooth guest check-in processes.
- Trained and supported front desk staff in customer service best practices.
- Coordinated room assignments and managed reservations effectively for guests.
- Assisted in resolving guest complaints to enhance overall satisfaction levels.
- Maintained accurate inventory of office supplies and equipment for efficient operations.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Monitored front desk performance and provided feedback to improve service quality.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
- Managed daily breakfast operations and staff scheduling.
- Oversaw inventory management for breakfast supplies and equipment.
- Ensured cleanliness and organization of the breakfast area.
- Ensured compliance with food safety regulations and standards.
Hotel Front Desk Supervisor
Moxy Hotel
Boston, MA
10.2023 - 06.2024
- Greeted guests and checked them in and out of the hotel.
- Monitored front desk staff to ensure they met customer service standards.
- Resolved guest complaints in a professional manner.
- Processed payments for services rendered at the front desk.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Provided information about local attractions and events.
- Managed inventory of supplies used at the front desk.
- Answered telephone inquiries from customers in a timely manner.
- Performed administrative duties as required such as filing paperwork or updating records.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone and via email.
- Responded to and resolved guest issues or complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Hotel Night Auditor
Moxy Hotel
Boston, MA
12.2022 - 02.2023
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Verified accuracy of room rates and discounts applied to accounts.
- Reviewed log books regularly to identify any discrepancies or issues requiring attention.
- Updated guest profiles on computer systems as needed with current contact information.
- Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Conducted regular inspections of public areas to maintain cleanliness standards.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to accounting for review.
- Documented wake-up requests and set up automatic calls in system.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Hotel Front Desk Agent
Moxy Hotel
Boston, MA
10.2022 - 06.2023
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Assigned rooms to guests based on availability and preferences.
- Processed payments for room charges, incidentals, taxes and other fees.
- Managed check-ins and check-outs in a timely manner.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Handled customer complaints professionally and courteously.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Ensured lobby area was clean and presentable at all times.
- Verified identification documents of each guest before check-in.
- Answered phone calls promptly while maintaining a professional attitude.
- Distributed keys or access cards to guests upon check-in.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone and via email.
- Computed bills, collected payments and made change for guests.
Banquet Cook
Fairmont Copley Plaza
Boston, MA
04.2017 - 10.2022
- Prepared food items according to recipes and menus, ensuring proper presentation, portioning and temperature.
- Assisted in the development of new menu items, as well as modifications to existing dishes.
- Cleaned kitchen equipment, utensils and surfaces after each shift.
- Stocked inventory of ingredients for upcoming meals and ensured freshness of all products used.
- Ensured compliance with health and safety regulations in the preparation of food items.
- Maintained a clean work area by washing dishes, sanitizing surfaces, sweeping floors and disposing of garbage regularly.
- Checked temperatures of ovens, grills and stoves to ensure accuracy during meal preparation.
- Coordinated with banquet staff to ensure accurate timing for delivery of hot entrees to guests' tables.
- Plated dishes according to restaurant's specifications prior to serving them to guests at banquets or events.
- Trained junior staff members on various cooking techniques such as sautéing, grilling and roasting.
- Estimated amounts and costs of required supplies such as food ingredients based on event size.
- Organized buffet tables by setting up decoration pieces while ensuring that food is attractively presented.
- Supervised other cooks in the kitchen during banquets or events when needed.
- Maintained records related to food production including number of meals served at each event.
- Communicated effectively with banquet staff regarding orders placed by guests during events.
- Strictly followed recipe instructions when preparing sauces, soups and other specialty items.
- Worked with chef to complete dishes on schedule and in line with exacting presentation and taste standards.
- Managed production of food for catered corporate and private events.
- Prepared meals with up to 5 courses for events with 500+ guests.
- Communicated with servers on timing of completed dishes and menu offerings to expedite food delivery.
- Coordinated food orders between stations and food servers to reduce wait times.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Interpreter
Beth Isreal Deaconess Medical Center
Boston, MA
08.2012 - 10.2022
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Developed cultural competency skills through ongoing education in cross-cultural communication techniques.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Attended training sessions on new technologies used in the field of interpreting.
- Participated in weekly team meetings with other interpreters to review cases and discuss best practices.
- Supported colleagues by providing assistance with translations as needed.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
Education
Associate of Science - Nursing Assistance
New England Institute of Technology
East Greenwich, RI06.2009
Skills
- Fluent in Thai,Laos and English
- Hospitality services
- Listening skills
- Conflict management
- Payment oversight
- Cash transactions
- Team oversight
- Effective planning
- Oral and written communications
- Credit and cash payments
- Reservations
- Guest amenities
- Administrative skills
References
References available upon request.
Timeline
Assistant Front Office Manager
Hampton Inn & Homewood Suites Seaport Boston
07.2024 - Current
Hotel Front Desk Supervisor
Moxy Hotel
10.2023 - 06.2024
Hotel Night Auditor
Moxy Hotel
12.2022 - 02.2023
Hotel Front Desk Agent
Moxy Hotel
10.2022 - 06.2023
Banquet Cook
Fairmont Copley Plaza
04.2017 - 10.2022
Interpreter
Beth Isreal Deaconess Medical Center
08.2012 - 10.2022
Associate of Science - Nursing Assistance
New England Institute of Technology