Yanisel Martinez-Ruiz
Homestead,FL
Summary
Dynamic and results-oriented professional with a proven track record at Nexx Motel, enhancing customer satisfaction and streamlining operations. Excelled in multitasking and prioritization, coupled with an outgoing personality, to elevate guest experiences and foster positive relationships. Demonstrated expertise in organizational ability and problem-solving, significantly contributing to team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
Receptionist
Nexx Motel
Miami, Florida
12.2021 - 12.2024
- Answered central telephone system and directed calls accordingly
- Managed multiple taska and met time-sensitve deadlines
- Communicated with clients and made sure they were having a great time
- Kept reception area clean and neat to give visitors positive first impressions
Cashier, Customer Service
Juice Cafe
Homstead, Florida
01.2020 - 05.2020
- Made beverages for those who came inside
- Helped manager or any employee when there was any customer complications
- Stayed after hours to clean and make sure everything was ready for the next shift
- Answered the phone while attending customers, was very good at multitasking
Cashier, Waitress, Chef Assistance
Prados Cuban Cafe
Belle Glade, Florida
06.2019 - 09.2019
- Cooked wehn chef needed assistance
- Kept environment sanitized and up to code requirements
- Made sure to give new customers a reason to come back
- Communicated with event coordicators to verify appropriate adequate accomodations for larger parties
- Always made sure to arrive ahead pf time to make sure everything was prepared for when customers arrived
- Performed other duties as assigned by management.
- Built and maintained productive relationships with employees.
Cashier, Waitress
Black Gold Steakhouse
Belle Glade, Florida
03.2017 - 06.2019
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent foodborne illness
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Communicated with event coordinators to verify approriate adequate accomodations for larger parties
Skills
- Customer and guest satisfaction
- Sales techniques
- Multitasking and prioritization
- Outgoing personality
- Organizational ability
- Problem Solving
- Positive Attitude and Energetic
Languages
English
Professional
Spanish
Professional
Accomplishments
- Completed Career Prep Program
Timeline
Receptionist
Nexx Motel
12.2021 - 12.2024
Cashier, Customer Service
Juice Cafe
01.2020 - 05.2020
Cashier, Waitress, Chef Assistance
Prados Cuban Cafe
06.2019 - 09.2019
Cashier, Waitress
Black Gold Steakhouse
03.2017 - 06.2019
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