Yanissa Andrade
Hawthorne Race Course
Cicero,IL
6
years of professional experience
I am a detail-oriented Guest Service Manager excelling in multitasking and team leadership. Also known for enhancing guest experiences and ensuring financial accuracy. I am always aiming to utilize strengths in operational efficiency to drive impactful improvements within my environment.
Work History
Guest Service Manager
3 Years 7 Months- Oversaw daily operations to ensure exceptional guest experiences and service quality
- Maintained accurate records in accounting software, ensuring data integrity
- Processed invoices and expense reports for timely payment approval
- Processed cash transactions accurately, ensuring adherence to company policies and procedures
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions
- Maintained an organized account database by accurately recording client information, project details, and other relevant data
- Spearheaded development of content calendar, ensuring consistent and timely publication of marketing materials
- Analyzed security logs and alerts to ensure compliance with protocols and regulations
Sales Stylist
6 Months- Collaborated with team members to achieve sales goals and enhance overall store performance.
- Balanced cash after each shift accurately demonstrating responsibility in handling financial transactions
- Streamlined inventory management, ensuring accurate stock levels for popular items and minimizing out-of-stock occurrences.
- Processed shipping orders accurately, ensuring timely dispatch of goods.
Server
1 Year 3 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods
Education
GED
Skills
Microsoft office proficiency
Effective communication
Multitasking
Staff training and development
Teamwork and leadership
Customer service excellence
Timeline
Guest Service Manager
Hawthorne Race Course
01.2023 - CurrentRead More
Sales Stylist
Levis Strauss & Co
08.2022 - 02.2023Read More
Server
Media Noche Cafe
01.2021 - 04.2022Read More
Morton College
GED
Read More